Customer Service Advisor

Customer Service Advisor

We are looking for exceptional people to join our client in their Gourock site where you will deal with enquiries from members of the public and businesses who deem themselves to have been affected by fraud.

You will handle enquiries through multiple platforms such as phone, email and webchat whilst accessing information quickly & accurately, using all available resources. You will use strong questioning skills and effective listening skills to identify requirements in complex enquiries that you may deal with. Using your call-handling skills to manage calls of both a difficult or sensitive nature. In addition to this you will ensure all information recorded is accurate and relevant to provide feedback to clients, create a caller history, process enquiries and provide comprehensive service reporting.

There is a requirement to be flexible and adapt to the ongoing changing business needs of our client's contact centre.

What's in it for you:

• Salary; £17,264k per annum
• Full Time permanent roles
• A bright, modern, place to work with excellent staff facilities
• Getting the train? We run a free shuttle bus to and from Gourock Station to the Contact Centre (5 min journey).
• Company pension scheme.
• Hard work and dedication is rewarded at our annual company awards ceremony.
• On-going training.
• Staff benefits including Eye Care Provision, Cycle to Work Scheme & Childcare Vouchers.
• Team and Concentrix Events.
• 28 days holiday inclusive of statutory days)

What you'll need:

• Experience within a Customer Service role
• The ability to ask the right questions
• Listen effectively to determine the best course of action for the caller
• Driven by helping others
• Attention to detail is key!
• The ability to deal with calls of a sensitive nature
• A passion to deliver exceptional customer service in order to create the best possible experience
• Excellent verbal & written communication skills with the ability to listen effectively
• PC literate and the ability to use multiple systems.
• An ability to work as part of a great team

Employment Record and Background Checks:

This role requires all advisors to be vetted in accordance with Non-Police Personnel Vetting (NPPV) Level 2 which requires, amongst other stipulations, continuous residence in the UK for the last three years, criminal records and financial background check for yourself and your immediate family / co-habitees.