Credit Controller

7 days left

Recruiter
Undisclosed Company
Location
Newton-Le-Willows, Merseyside
Salary
£19000 - £21000 per annum
Posted
08 Oct 2019
Closes
22 Oct 2019
Ref
LP2646
Contact
Manpower UK
Job Type
Permanent
Hours
Full-time

Credit Controller

Location: Haydock

Full Time (Permanent) Hours: 08:30- 17:00

About the Company

Our client is a leading provider of hire products and supporting services to the construction, industrial and infrastructure sectors.

Summary

A fantastic opportunity for a motivated, organised and driven Credit Controller to manage our credit control to ensure our customer service is second to none.

Main Responsibilities

  • Contacting customers by phone, fax, letter and email to progress outstanding payments and obtain an accurate payment date
  • Ensuring all our clients customers are dealt with in a professional and friendly manner
  • Recording payment promises and following up with the customer to ensure payments are made when promised
  • To arrange, with prior approval, to visit customers premises or company depots to resolve disputed transactions which enables settlement of customer accounts.
  • Establish contacts and customer relationships ensuring continuity and maintaining communication with all relevant parties to eliminate misunderstanding and misrepresentation of the debt due.
  • Occasionally accompany the Account Managers on customer visits to maintain contact / resolve particular disputes.
  • Educating the customer on new services available e.g. Extranet Communication
  • To provide our Account Managers with first class customer service developing a strong working relationship
  • Escalation of debt to Credit Manager should unresolved queries remain on the account preventing payment
  • Liaise with Account Managers regarding progress of debt profile and queries and ensure escalation process is adhered to before placing accounts on Refer, issuing NOIs/NBPs or recommending legal action
  • To assist in any other duties as reasonably requested.
  • Liaise with Legal department regarding delinquent accounts including preparation of accurate case notes
  • Ad hoc Project Work where required
  • Mentoring new and existing team members Dispute Management
  • Customer queries are rectified quickly and with minimal damage to the business.
  • To collate details of disputed invoices and initiate the internal query procedures and circulate to the appropriate departments/depots
  • Liaise with customers on the results of disputed invoice investigations
  • Where appropriate, within our clients guidelines, raise credit notes for customers
  • Assisting with the logging of queries
  • Track query status and assist with the sourcing of required information in order to speed up closure of query
  • Preparing and sending out POD and collection notes to resolve queries

Apply for Credit Controller

Already uploaded your CV? Sign in to apply instantly

Apply

Upload from your computer

Or import from cloud storage

Your CV must be a .doc, .pdf, .docx, .rtf, and no bigger than 1MB


4000 characters left

Marketing Communication

We'd love to send you information about Jobs and Services from manpower.co.uk by email.

All emails will contain a link in the footer to enable you to unsubscribe at any time.


When you apply for a job we will send your application to the named recruiter, who may contact you. By applying for a job listed on manpower.co.uk you agree to our terms and conditions and privacy policy. You should never be required to provide bank account details. If you are, please email us.

Similar jobs

Similar jobs