Deskside Support Engineer II

Undisclosed Company
Reading, Berkshire
Up to £15.77 per hour
09 Oct 2019
06 Nov 2019
Manpower UK
Job Type

An exciting opportunity has arisen to join a world leading global organisation. Our client, a blue-chip IT company, is currently seeking a Desktop Support Engineer II based on their customer site in Reading, with occasional travel to Egham and Newcastle. This is a full-time, temporary role to start ASAP running potentially for 6 Months. Monday to Friday, 9am - 5pm, 37.5 hours per week. The role is paying £15.77 per hour (Ltd Contractor/Umbrella).

This is a customer facing role providing desktop support for the technical infrastructure of the client.


The role requires the candidate to

  • Understand customer goals
  • Identifies consequences of various solutions
  • Develops project installation and escalation plans
  • Trains users according to technical, release and security standards.
  • Good communication skills, able to articulate technical solutions using basic explanations.
  • Develop and test enhancements to business solutions.
  • Understand and apply formal development techniques, install solutions of moderate complexity.
  • Will involve customer technical liaison and the discussion and agreement of specifications.
  • 2nd Line Support - In-depth knowledge of standard SW issues.
  • Will develop specialised skills in 2+ areas

Skills and Knowledge required:

  • Win 96/98, XP, Linux Win 7/10
  • Experience using AD
  • Label printers
  • Printer knowledge
  • Software installs
  • Able to follow detailed instructions, processes
  • Imaging, rebuilds
  • Fault finding / diagnostic
  • SNOW
  • Project work
  • High level knowledge of networks

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