Deskside Support Engineer II

An exciting opportunity has arisen to join a world leading global organisation. Our client, a blue-chip IT company, is currently seeking a Desktop Support Engineer II based on their customer site in Reading, with occasional travel to Egham and Newcastle. This is a full-time, temporary role to start ASAP running potentially for 6 Months. Monday to Friday, 9am - 5pm, 37.5 hours per week. The role is paying £15.77 per hour (Ltd Contractor/Umbrella).

This is a customer facing role providing desktop support for the technical infrastructure of the client.

Responsibilities:

The role requires the candidate to

• Understand customer goals
• Identifies consequences of various solutions
• Develops project installation and escalation plans
• Trains users according to technical, release and security standards.
• Good communication skills, able to articulate technical solutions using basic explanations.
• Develop and test enhancements to business solutions.
• Understand and apply formal development techniques, install solutions of moderate complexity.
• Will involve customer technical liaison and the discussion and agreement of specifications.
• 2nd Line Support - In-depth knowledge of standard SW issues.
• Will develop specialised skills in 2+ areas

Skills and Knowledge required:

• Win 96/98, XP, Linux Win 7/10
• Experience using AD
• Label printers
• Printer knowledge
• Software installs
• Able to follow detailed instructions, processes
• Imaging, rebuilds
• Fault finding / diagnostic
• SNOW
• Project work
• High level knowledge of networks