Customer Service Advisor

This is a fantastic opportunity for a Customer Service Advisor based at the Birmingham Business Park, you'll be the person that gets our customers the help they need, right when they need it the most.

About the Role

As a Customer Service Advisor, you will be part of a wider team communicating with clients − answering their questions, solving their problem, taking ownership of each call. Fleet Solutions Customer Service Advisors are responsible for delivering an efficient and professional service to all customers in completion of daily assigned duties.

We're looking for someone that can build a rapport and communicate with a wide range of different people. Whether you've got previous experience in a contact centre or have gained your skills elsewhere, you'll be an empathetic listener who can resolve customer queries quickly and efficiently, both over the phone and in writing.

Resilience is really important in this role. You might need to solve a query that involves checking multiple systems; you might speak to customers that are upset, frustrated or angry; and you might need to liaise with a couple of people at the same time, using your own judgement you will make sure the customer is informed at every stage. Taking ownership of each call takes a lot of patience and really good communication skills to make sure every customer understands what's happening and how their issue is going to be resolved.

We support our customers seven days a week. This means you'll work on a five day week shift pattern, which includes rotating weekends. Hrs initially 09:00-17:00, then will move onto a rota (Mon-Fri between 07:50 - 18:10 & 1 in 12 Saturday attendance)

Interested in joining us as a Customer Service Advisor? Apply here today for a new career