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HR Advisor

Employer
Cadent
Location
Coventry, West Midlands
Salary
Up to £19500 per annum
Closing date
18 Oct 2019

View more

Sector
HR
Job Type
Temporary
Hours
Full-time

Job Details

An exciting opportunity has arisen to join a leading utilities supplier as a HR Advisor, our client is currently seeking an HR Advisor based in Coventry, CV7 8PE. This a full-time temporary contract for 6 months paying in the region of £19500, pro rata depending on experience.

Key Accountabilities

  • Resolve enquiries from internal customers, providing a written, face to face or telephone response in a timely manner that contributes towards first contact resolution and avoids unnecessary hand off within the organisation
  • Monitor progress of pre-employment screening with third party providers, during the onboarding process, ensuring third party service levels are being met
  • Providing a point of contact for onboarding escalation with new starters, line managers and external companies
  • Provide final quality check before issue of contracts to employees - advising TCS of amendments required to ensure accuracy and timely and efficient provision of employment documentation.
  • Ensuring the onboarding process is completed in a timely manner and providing metrics to the business
  • Building relationships with external pre-employment screening teams
  • Resolve queries and issues raised by TCS colleagues
  • Route calls and emails to appropriate teams
  • Identify and escalate priority issues
  • Follow up calls where necessary in a timely manner
  • Enter customer queries into query log
  • Compile and provide routine and ad-hoc information
  • Manage incoming and outgoing post
  • Assist in the administration of HR Services activities by carrying out routine clerical duties in line with standard operating procedures in an efficient and effective manner
  • Be clear on the Metrics relevant to the position and ensure these are achieved and foster and support the process of continuous improvement.
  • Participate in the measurement of individual and team objectives, to enable performance gaps to be identified
  • Work within and promote the philosophy of safe team working
  • Actively demonstrate and promote the Cadent Values, and positively contribute to a customer-oriented approach
  • Refer to the many types of policies within Cadent and inform and educate others to reference these before contacting HR helpdesk
  • Provide information to Centre of Expertise (COE) if there are any gaps in the polices and feedback

Knowledge and Experience

  • Strong verbal, written communication and listening skills
  • Customer service orientation
  • Initiative
  • Attention to detail
  • Judgement
  • Team work
  • Good planning and organisational skills
  • Adaptable to change

Company

Cadent Header

We are Cadent

Proud to be the nation’s largest owner and operator of gas distribution networks, our 6,000 colleagues, working across four gas networks, keep the energy flowing to around 11 million homes and businesses. That’s half of the UK, we keep safe and warm. 24/7. 365 days a year. And have done for the past 200 years.
 
And now, we’re looking forward to an exciting future. A future in which we'll exceed targets and produce award-winning innovations across robotics, safety, and bio-gas. One that we’ll play a big part in shaping as we continue to provide emergency response and repair services, conduct asset replacement work and move to the frontier of our industry. A future where we'll keep the nation cooking on gas.
 
Join us and experience a rewarding career with real purpose and realistic progression that will make you feel genuinely proud about what you do.

How we work

The national gas distribution network isn't just a commercial resource, it’s a national asset that we safeguard for future generations. And, as we own four of the eight regional gas distribution networks in the UK, our duty is to look after and maintain them, keeping the energy constantly flowing through 130,000km of pipeline to around 11 million customers every single day.

These are big numbers. And this is a huge responsibility. Added to which, we also manage the national gas emergency number. So, every single person at Cadent should feel really proud of the fact that they’re helping to smoothly and safely power everyday life in Britain.

They should feel proud to play their part in sourcing secure, affordable and sustainable gas for the future too, as we look ahead to RIIO-2. We’re improving our service to our customers by delivering the right solutions at the right cost, and working to achieve frontier performance by developing a high-performing culture across the business. Yes, targets will be stretching. But, we’re confident that a good plan well-executed will get us to where we need to be.

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