Digital Enquiry Advisor

Location
Warrington
Salary
Highly Competitive
Posted
13 Oct 2019
Closes
25 Oct 2019
Ref
396
Sector
Retail
Job Type
Permanent
Hours
Full-time
You've got a knack for making customers feel good. Come and share your positivity and passion with BMW fans - and follow a career that's right for you.

BMW Group Retail

Working in BMW Group Retail feels different to other retail sales careers - in or outside the automotive world. There's the passion our team have for the Group's world-famous brands. The collective pride in the quality of our design, technology and engineering. The satisfaction that comes from making every customer interaction memorable. And a sense of excitement about the future and what it holds.

This is where to follow a career with the most forward-looking brands in automotive.

Welcome to the future of automotive retail

Our market is changing, and our customers are too. That's why we're dedicated to bringing tomorrow's driving experience to our customers today. Our cutting-edge showrooms feature eye-catching design and the latest tech, like our ground-breaking AR apps.

Your role

Reporting to the group master and database manager, you will ensure that all digital enquiries are contacted, qualified, managed and fulfilled to maximise customer journeys.

As the first point of contact for customers, you will ensure that all customer enquiries, generated via digital platforms, are logged onto the DMS system, whilst ensuring full contact is maintained throughout the enquiry process.

You will fully adhere to compliance procedures in terms of data protection and disclosure documentation.

Your profile

You will have excellent customer service and communication skills along with outstanding organisation and administrative abilities. With excellent attention to detail, you will be able to work well under pressure and to tight deadlines as well as operate well both in a team environment and under your own initiative.

Experience communicating with senior stakeholders is essential as well as strong knowledge of Drive and Excel packages. IT experience is preferable

Rewards

Your hard work will be rewarded with a pension scheme, life assurance and staff discounts.

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