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Fulfilment Agent

Employer
TalkTalk
Location
Greater Manchester
Salary
Up to £20000 per annum
Closing date
12 Nov 2019

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Job Details

Start Date: ASAP
Location: Salford Quays
Hours of work: 40 hours between 08:00 & 20:00 - Monday to Sunday

Salary: £20,000

The fulfilment Agent role is based within Salford Quays. The role is to provide an effective, efficient and professional Fulfilment service for our customers (Direct,Reseller,Partner & Internal) with a focus on quality and accuracy of information/service delivery, keeping the customers informed throughout. To manage order exceptions and to work with our suppliers and internal stake holders. To champion the continuous improvement of services and processes within Fulfilment, keeping the customer at the heart of everything we do.

How will I add value in this role?

Managing the following tasks and transactions:

- Order Placement

- Rejections

- Amendments, Modifications and Cancellations

- Order delays

Additional Supporting Activities will include:

  • To manage customer queries relating to fulfilment activities.
  • Taking ownership of Fulfilment orders end to end

Required Skills:

  • Knowledge of telecom/fulfilment processes
  • Excellent PC Skills
  • Excellent communication and verbal skills
  • Deliver high quality Customer Service

Desired Skills:

  • Microsoft office skills
  • Knowledge of Dise/Salesforce/SI/EMP portal
  • Contact centre experience
  • Problem solving/continuous improvement

How will I be rewarded?

  • Offer free TalkTalk broadband and TV

If you feel that you fit the above criteria then apply here today!

Company

This is your chance to work for TalkTalk, one of the UK’s top value-for-money provider of phone, broadband, TV, and mobile, with five million customers across the UK. But this isn’t just about a job - it’s a set of challenges and experiences that can transform a person.

Everyone who works at TalkTalk knows they put our customers first, because without them there is no TalkTalk. They’re on a real journey to transform the customer experience and make people’s lives better, through ground-breaking products and services.

They recruit thinkers, problem-solvers, salespeople, techies – all kinds of people, who are all excited by a variety of different challenges. Most of all, they’re looking for people who want to make a difference. If that’s you, take a look at the roles we’re currently recruiting for on behalf of TalkTalk below.

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