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IT Incident Fulfilment Analyst

Employer
Undisclosed Company
Location
Newcastle upon Tyne, Tyne and Wear
Salary
£16010 - £20000 per annum
Closing date
22 Oct 2019

View more

Sector
IT
Job Type
Contract
Hours
Full-time

Manpower have an exciting opportunity for a number of IT Incident Fulfilment Analysts to join our leading IT Client based in Newcastle on an initial 6 month contract.

Reporting to the Team Lead, you will be responsible for completing various IT incidents such as outlook and network issues while communicating with customers in a professional and supportive manner.

The ideal candidate will have knowledge of ITIL and service desk operations as well as knowledge and understanding of a range of technologies including Windows Desktop 7/10 and 0365. Set within a fast paced environment, you will have confidence working with various internal teams and external customers.

Relevant experience working within an IT/technical support role would be preferred to ensure a quick speed to competency. You should have the ability to remain calm under pressure and work well within a team.

If you are passionate about technology with a natural problem-solving attitude and have strong oral and written communication skills this could be your ideal role.

Please note that the post holder must have or be able to obtain SC security clearance.

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