Area Operations Controller
- Employer
- Undisclosed Company
- Location
- Leeds, West Yorkshire
- Salary
- Up to £24000 per annum
- Closing date
- 30 Oct 2019
View more
- Sector
- Administration and Business Support
- Job Type
- Permanent
- Hours
- Full-time
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Manpower have an excellent oppurtunity for an experienced area operations controller to work on a temp to perm basis for there client based in the LS10 area of Leeds.
JOB SUMMARY / PURPOSE
- Deployment of all security officers in line with customer requirements
- Ensure the management and action of the Telecontact system
- Supervising System arbitration and Ad Hoc provision
- Responsible for assisting remotely working security personnel across the UK.
- Ensuring that individuals are booking on and off as required
RESPONSIBILITIES / ACCOUNTABILITIES
- Assisting managers in the deployment of personnel in line with contractual requirements
- Monitor the system to prevent possible issues of unavailability
- Rostering and scheduling of all personnel
- Reporting of Dropped Hours
- Providing employee advice and welfare calls as required
- Telecontact Management & inaccuracy reduction
- Telecontact Arbitration and escalation
- Programming of Ad-Hoc work, sickness reporting and skills database
- Maintaining Operational systems information
- Keeping scheduling database up to date including all Joiners, Induction Training, Rosters, Leavers, Absence, etc.
- Providing incident management support as directed by the team leader
- Dealing with wage queries
- End of week / month collation and checks
- Submitting evidence of work to the team leader for development reviews
CORE COMPETENCIES:
- Excellent communication and interpersonal skills at individual and team level
- Able to build, develop and maintain positive working relationships with clients, suppliers and internal support services
- Excellent problem-solving skills and a focus upon continuous improvement, both personally and to the benefit of the client and can effectively operate with the minimum of supervision and direction
- Able to work under pressure, with a confident and resilient nature when dealing with contractual issues
- Ability to prioritise and manage tasks and directives which may conflict each other
- Able to produce informative and concise reports
- Numerate and literate and experienced with Microsoft Office tools.
KEY PERFORMANCE MEASURES:
- Telecontact
- Direct Employee non-chargeable Cost Reduction
- Employee retention
- Employee satisfaction
- Dropped Hours
- Company KPIs
YOu must be abe to commit to full time hours with shift times between 6am - 8pm Monday - Friday.
To be considered for the role please click on the link below to apply.
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