Credit Management Advisor
Our client, The Open University is a public distance learning and Research University, and one of the biggest universities in the UK for undergraduate education. Their innovative and inclusive approach to education has seen 1.89 million people, all over the world, realising their educational ambitions by studying with the University since it opened in 1969.
The staff are committed to putting their students first and to supporting them to realise their potential. Study with the OU is more than just education - it is life changing learning, do you want to be part of this team?
The OU is looking to recruit an experienced Credit Management Advisor. They will require either one fulltime or two part time candidates to cover the 37hr week. The role is to start asap until 24th December 2019, paying ￡11.99ph.
The role is required to support the team and deal with the students who have accounts with OUSBA Ltd and are in arrears and/or having financial difficulties.
- Liaise with account holders regarding queries, collections and payment plans, using account processing systems and verbal/written communication methods, ensuring that all communication with account holders is documented, and that account details are updated and reviewed as appropriate.
- Liaise with our legal agents to draft a response to the solicitors in relation to any defended legal cases when requested and representing OUSBA in court.
- Understand and comply with University policies and procedures.
- Carry out credit checks accessing information from an external credit reference agency to ensure that the student meets the criteria to enter into a credit agreement with OUSBA.
- Provide general clerical support where necessary, including processing of credit agreements and payment instructions, handling and banking of payments.
- Previous experience of working in a credit control environment, preferably in Financial Services.
- Good general education including GCSE Mathematics and English Language.
- High standard of numeracy, accuracy and attention to detail.
- Excellent IT skills including Microsoft Office software, particularly Word and Excel.
- Excellent interpersonal and verbal/written communication skills, demonstrating discretion, confidentiality and the ability to liaise effectively with a wide range of stakeholders.
- Flexible attitude and able to prioritise a range of duties and responsibilities
- The ability to work well within a team environment and independently.
If this is the ideal role for you, please apply online or call Sophie Holmes or Angela Hoxley on 01908 246715 to discuss further