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Credit Management Advisor

Employer
The Open University
Location
Milton Keynes, Buckinghamshire
Salary
Negotiable
Closing date
24 Oct 2019

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Sector
Financial Services and Banking
Job Type
Temporary
Hours
Full-time
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Job Details

Our client, The Open University is a public distance learning and Research University, and one of the biggest universities in the UK for undergraduate education. Their innovative and inclusive approach to education has seen 1.89 million people, all over the world, realising their educational ambitions by studying with the University since it opened in 1969.

The staff are committed to putting their students first and to supporting them to realise their potential. Study with the OU is more than just education - it is life changing learning, do you want to be part of this team?

The OU is looking to recruit an experienced Credit Management Advisor. They will require either one fulltime or two part time candidates to cover the 37hr week. The role is to start asap until 24th December 2019, paying ￡11.99ph.

The role is required to support the team and deal with the students who have accounts with OUSBA Ltd and are in arrears and/or having financial difficulties.

Key Responsibilities;

  • Liaise with account holders regarding queries, collections and payment plans, using account processing systems and verbal/written communication methods, ensuring that all communication with account holders is documented, and that account details are updated and reviewed as appropriate.
  • Liaise with our legal agents to draft a response to the solicitors in relation to any defended legal cases when requested and representing OUSBA in court.
  • Understand and comply with University policies and procedures.
  • Carry out credit checks accessing information from an external credit reference agency to ensure that the student meets the criteria to enter into a credit agreement with OUSBA.
  • Provide general clerical support where necessary, including processing of credit agreements and payment instructions, handling and banking of payments.
  • Previous experience of working in a credit control environment, preferably in Financial Services.
  • Good general education including GCSE Mathematics and English Language.
  • High standard of numeracy, accuracy and attention to detail.
  • Excellent IT skills including Microsoft Office software, particularly Word and Excel.
  • Excellent interpersonal and verbal/written communication skills, demonstrating discretion, confidentiality and the ability to liaise effectively with a wide range of stakeholders.
  • Flexible attitude and able to prioritise a range of duties and responsibilities
  • The ability to work well within a team environment and independently.

If this is the ideal role for you, please apply online or call Sophie Holmes or Angela Hoxley on 01908 246715 to discuss further

Company

Manpower are working with The Open University as their strategic partner for all temporary, contingent and permanent requirements across their various locations.

How would you like to help someone change their life?

The Open University is the UK's largest university, a world leader in flexible part-time education combining a mission to widen access to higher education with research excellence, transforming lives through education. Our research underpins the teaching we deliver to some 200,000 students as the UK's largest university. Nearly three quarters (72%) of Open University research was assessed as world-leading or internationally excellent.

Uniquely we operate within the four nations of the UK, with nation offices in Belfast, Cardiff and Edinburgh as well as regional offices in England and our head office in Milton Keynes.

All of our roles play a key part in our students' journey. The Open University helps anyone in the UK better themselves, whatever their age, background or circumstances. Dip into our series of Open Diaries and discover what it's like for our students to take that life-changing step that you could be a part of.

 

Testimonials

Jo Priddey
I started working with the OU as temporary staff through Manpower during the pandemic. I thought the initial training was fantastic and felt well prepared to start working. When I was offered a permanent position it was great that the OU took my personal needs into consideration so that I am able to complete my degree and work 4 days a week.

Charles White
The recruitment process was smooth from start to finish. As an applicant, it was useful to have the selection process made clear to you from the outset. Communication from Manpower was, and remains, good. Excellent candidate care continues to be provided, they are both responsive and proactive.

Anonymous
So far the Open University has been the best job I have ever had, a very relaxed environment, everyone open to helping one another, no pressure and all trainers prioritise the quality of calls rather than the quantity.

Sarah George
Whilst working at the Open University, the support I have received has been outstanding; from colleagues at advisor level, to the senior management team, there is not a question or query that has not been resolved without a swift and appropriate response.

Thecla Chakunte
Working with the Open University has opened me to a lot. There are a lot of trainings to improve your skills and open you to other possibilities. There is room for growth. A lot of it. And did you know you can study for FREE as permanent staff? Wow! There are other juicy perks too.

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