Arabic Speaking Customer Advisor

Recruiter
Undisclosed Company
Location
Edinburgh
Salary
Up to £20000 per annum + Excellent Benefits
Posted
17 Oct 2019
Closes
31 Oct 2019
Ref
EB1702
Contact
Manpower UK
Job Type
Permanent
Hours
Full-time

Manpower UK are currently recruiting for our reputable global client who are within the travel industry for an Arabic Speaking Customer Service Adviser to work within the Edinburgh contact centre.

This is a fantastic opportunity to join a client who is rapidly expanding and able to provide excellent career progression and a work environment which us second to none.

As the Customer Advisor your main duties are:-

  • Serve clients in our clients vibrant contact centre on different products (flights, hotels and trains) and questions on their bookings
  • Solve the problems for clients via Call, Chat and Email
  • Handle clients problems with empathy and patience in a goal-driven environment
  • Work as part of a high-performing team, supporting and helping colleagues when required
  • Attend regular team huddles
  • Keep up-to-date with latest promotions and initiatives
  • Read, understand and follow the Company Policies and Procedures
  • Assist in ad hoc assigned projects

Candidate Experience:

  • Excellent customer service skills and experience
  • Strong communication skills in English, both verbal and written;
  • Good knowledge of Microsoft Office applications, such as Word, Excel, PowerPoint and sound general computer skills
  • Proficient typing abilities
  • Sound troubleshooting and problem-solving skills with a strong desire to achieve positive outcomes
  • Ability to listen and build rapport quickly
  • Motivated yet conscientious and diligent approach to work
  • Good attention to detail

Hours of Work

Hours of work - 7am - 11pm

Working Pattern - 5 days out of 7

Interested? Please forward your CV in the first instance.