Norwegian Customer solutions & Sales representative
- Employer
- BroadBean
- Location
- Cork
- Salary
- Negotiable
- Closing date
- 31 Oct 2019
View more
- Sector
- Customer Service and Call Centre
- Job Type
- Permanent
- Hours
- Full-time
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Are you a native Norwegian speaker and are you looking to work with a leading European provider of business process management and integrated professional support service solutions? Do you have a passion for customer service and would you like to (further) develop your sales skills? Then we are looking for you!
As Customer Operations & Sales Representative you will;
* Effectively manage incoming customer contact ensuring excellent service standards in the process
* Resolve product or service problems by clarifying the customer's complaint, determining the cause of the problem and following through to resolution stage
* Provide accurate, valid and complete information by using the correct methods/tools
* Assist with processing payments and direct debit details
* Identify and assess customer's needs to achieve satisfaction and drive performance
* Build sustainable relationships of trust with customers, team members and clients through open and interactive communication
* Take ownership of customer queries and always focus on First Contact Resolution
* Comfortable working through conflict with customers
* Present, promote and sell products/services using solid arguments to existing and prospective customers
* Work to achieve personal and team targets supplied by your line manager
* Communicate and escalate to the Team Manager when necessary, all issues related to account queries in a timely manner
Requirements:
* You are fluent in English (both spoken and written)
* You are fluent in Norwegian (both spoken and written)
* You are customer focused and excel at meeting and exceeding customer needs
* You have the ability to multi-task, prioritize and manage time effectively
* You display strong contact handling and active listening skills
* You are confident and have a determined mind-set
* You have a high level of drive and self-motivation
* You are able to communicate effectively by tailoring your approach to the needs of the customer
* You have proven customer support experience however, this is not a mandatory requirement
What they can offer you:
* The opportunity to work in a continuously evolving diverse international and multilingual
environment
* Involvement in a people centric environment which offers reward and recognition initiatives
* Specifically tailored training and development programmes
* Attractive company incentives and social benefits
Location: Little Island, Cork
As Customer Operations & Sales Representative you will;
* Effectively manage incoming customer contact ensuring excellent service standards in the process
* Resolve product or service problems by clarifying the customer's complaint, determining the cause of the problem and following through to resolution stage
* Provide accurate, valid and complete information by using the correct methods/tools
* Assist with processing payments and direct debit details
* Identify and assess customer's needs to achieve satisfaction and drive performance
* Build sustainable relationships of trust with customers, team members and clients through open and interactive communication
* Take ownership of customer queries and always focus on First Contact Resolution
* Comfortable working through conflict with customers
* Present, promote and sell products/services using solid arguments to existing and prospective customers
* Work to achieve personal and team targets supplied by your line manager
* Communicate and escalate to the Team Manager when necessary, all issues related to account queries in a timely manner
Requirements:
* You are fluent in English (both spoken and written)
* You are fluent in Norwegian (both spoken and written)
* You are customer focused and excel at meeting and exceeding customer needs
* You have the ability to multi-task, prioritize and manage time effectively
* You display strong contact handling and active listening skills
* You are confident and have a determined mind-set
* You have a high level of drive and self-motivation
* You are able to communicate effectively by tailoring your approach to the needs of the customer
* You have proven customer support experience however, this is not a mandatory requirement
What they can offer you:
* The opportunity to work in a continuously evolving diverse international and multilingual
environment
* Involvement in a people centric environment which offers reward and recognition initiatives
* Specifically tailored training and development programmes
* Attractive company incentives and social benefits
Location: Little Island, Cork
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