Redhill
- Employer
- SSE
- Location
- Redhill, Surrey
- Salary
- Up to £9.50 per hour
- Closing date
- 1 Nov 2019
View more
- Sector
- Customer Service and Call Centre
- Job Type
- Temporary
- Hours
- Full-time
Job Details
My client has asked me to find an additional member of staff to join their outbound call centre team based in Redhill. The primary function of this role is to contact customers who have pre-arranged Smart meter Installation appointments, to check in and make sure they are satisfied with the service they are receiving. Also, you will be contacting customers to remind them of their upcoming appointments to reduce missed meetings from Field Engineers and Utility meter readers.
You will need an excellent telephone manner and be able to provide a great impression to the client, you will also need to be able to think on your feet when you are answering customer queries and objection handling. You will need to be able to log the details of your calls on the company's database, so you will need a good level of computer literacy including using Excel spread sheets.
This position is offered as a temporary on-going role but is likely to end around the end of this year (however it may be extended longer). The usual hours of work are 9 to 5 Monday to Friday, but the client may require some flexibility with the start and finish times to capture clients when they are at home. We are talking to applicants now and we are looking to start suitable candidates in the next couple of weeks.
To be considered for this role we will need to complete a DBS check. Please apply here today and we will come back to you to discuss the next steps.
Company
SSE is one of the UK's largest and fastest growing energy companies. They're a FTSE 100 company and they manage the largest distribution network in the country.
With over 20,000 team members working across more than 150 UK locations, their diverse range of operations provides opportunities for people with a variety of skills and those looking for an exciting career change.
SSE are looking people to help them grow their business across a huge array of activities - from customer service to power station operations. They also need people to help develop their new businesses, including gas boiler maintenance and renewable technologies. If you have the skills to work in an environment that promotes innovation and excellence across the board, SSE would like to hear from you.
Take a look below at SSE's current job vacancies and energise your career.
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