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Customer Service Advisor - Part-Time (Evenings)

Employer
Undisclosed Company
Location
Ashby-De-La-Zouch, Leicestershire
Salary
Negotiable
Closing date
8 Nov 2019

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Sector
Customer Service and Call Centre
Job Type
Temporary
Hours
Full-time
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Customer Service Advisor - Part-Time (Evenings)

Location: Ashby De-La-Zouch

Working hours: 5PM - 10PM, Monday - Sunday, 5 out of 7 days per week

Contract: Temporary - ongoing

Hourly Rate: 18 - 20: £6.15 / 21 - 24: £7.70 / 25 and over: £8.21

Training: 4 weeks, 9AM - 5:30PM, Monday - Friday

Our client is s a third party customer service provider and is the Worldwide leader in multichannel customer experience management. They work on behalf of prominent brands throughout the globe to deliver great customer service and solutions on their behalf. They are now seeking part-time customer service representatives to join their team in Ashby De-La-Zouch.

You will be working on behalf of a market leader in the rail Industry. Callers want to talk to people with personality, people who'll listen, ask the right questions and offer the solutions that leave them smiling. That's why we'll encourage you to be yourself in a fast-moving, fast-growing business.

Comprehensive training, opportunities to progress, child care vouchers, recognition schemes and discounts on top retail brands are just a few of the benefits on offer.

Duties:

  • Provide support for all customer contact for a public transport account, including; telephony, emails, claims, payment processing and more specialised support such as Smart Card support
  • Provide ad hoc support as and when required for things such as access requirements and lost property.

    • About You:

  • Excellent customer service skills
  • Eager to learn and succeed
  • Patient and calm with the ability to repeat key information effectively
  • Knowledge retention
  • Self-motivated
  • Excellent communication skills both verbal and written
  • Organisation
  • Flexibility
  • Ability to use and operate software to log calls etc.

    • To apply for this position or for more information on the role please attach a copy of your CV or call Molly on 0115 9470277.

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