Telesales Agent - Uncapped Commission

Cork City, Cork
Up to EUR21000 per annum + Uncapped Commission
21 Oct 2019
28 Oct 2019
Paul Hughes
Job Type
Our client is looking for telesales agents to join them ASAP.

Main Areas of Responsibility:
 Provide top class customer service to each customer you speak with by living the core values of the client. Be helpful, understanding and simplify all customer interactions.
 Achieve sales targets on a monthly basis
 Facilitate sales of all products and services according to the client's needs
 Project a professional and customer focused impression of company
 Identify and maximise on opportunities to cross sell additional products and services to existing customers.
 Handle objections effectively and professionally
 Become empowered to make decisions and improve standards
 Address all complaints of the customers and make sure that they are resolved in time and within the given guidelines
 Ensure that feedback is relayed to Supervisor should any of the standards or procedures require change due to system or business requirements
 Ability to develop opportunities and move them to a successful closed sales opportunity
 Pipeline development and active management of prospects
 Daily activity success against company key performance indicators
 Meet the agreed standard levels of quality
 Ensure premium level of client satisfaction in one phone call - one call resolution.

Inbound Telesales Agents - Little Island, Cork

Experience and attributes required:
 A passion for sales and a positive, driven attitude
 Fluency in English
 Ideally a minimum of 1 year sales (preferably telesales experience in a call centre environment)
 Customer facing experience is required
 Excellent work ethic and confident phone manner essential
 Good PC Skills

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