Dutch Technical Support - Dublin 15 - UP TO 27000 + Relocation

EUR24000 - EUR27000 per annum
21 Oct 2019
28 Oct 2019
Valentina Veronica
Job Type
Manpower's client is an american global corporation that sells print and digital docs solution in more then 160 countries.

As a Technical Support Specialist, you will be the first point of contact for customers with technical problems and will provide the best and most cost-effective solution to customers.

Location : Dublin 15

Salary is 27k + Benefits (Pension, life insurance, social club, bonus structure)

* Main Responsibilities *

* Act as the primary country contact for customers on all escalations
* Handle telephone/Web calls and deal with them promptly, efficiently and with empathy to ensure a positive experience for our customers
* Invite customers to participate in telephone problem resolution using available tools to diagnose and resolve technical problems
* Facilitate or escalate customer issues and complaints, both internally and externally
* Co-ordinate all consumable calls in order to enable dispatch of the company & Multi-vendor consumables to customers
* Co-ordinate all Break/Fix calls in order to enable dispatch of the company & Multi-vendor engineers to customers
* Liaise with Various Helpdesk and Third-Party Service Providers escalating through these
avenues to close
* Flexibility to take on additional tasks as directed by Team Lead
* Validate Customer details and requirements on data entry, categorize and deal with appropriately
* Maintain accurate database information
* Obtain call closures details on all dispatched calls

* Requirements *

* A-Level Education / Leaving Certificate or equivalent.
* Fluency in English and Dutch/Flemish
* Minimum of 6 months working in similar customer support role
* A good and detailed knowledge of IT Fundamentals, Operating Systems, Desktop Applications,
Networking, Network protocols, etc).
* Skill and competency at providing professional technical telephone support.
* Able to work under pressure and deal positively with difficult situations.
* Able to convey sensitivity and a positive approach to customer needs.
* Able to be self-aware and conscientious of meeting all personal, team, & organisation metric targets.

Sounds Interesting? Apply today at valentina.veronica@manpower.ie

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