Supply Chain Customer Care Assistant

Expiring today

Recruiter
Unilever
Location
West Yorkshire, Leeds
Salary
Up to £28059 per annum
Posted
22 Oct 2019
Closes
19 Nov 2019
Ref
KJ/LEEDS/SCCCA
Contact
Manpower UK
Sector
Purchasing
Job Type
Temporary
Hours
Full-time

An exciting opportunity has arisen for a Supply Chain Customer Care Assistant), to be based in Seacroft, Leeds, to join our globally recognised FMCG client (with Brands such as Lipton, Ben & Jerrys, Knorr, Persil & Magnum!) This is a full-time temporary role for 12 months, working 37.5 hour per week Monday-Friday. It will be paying circa £28,059 per annum, pro rata.

Brief description

This is a demanding role which involves extensive interaction with a large number of different departments within the organisation on a daily basis. As the single point of contact for European and XRS customers, the Customer Care team has overall responsibility for ensuring excellent customer service from the Leeds SU. This is for both in house production from the Leeds SU and also for specific Contract Operations packs. The key deliverables for the role are to deliver customer service improvements in line with the customer and supplier strategic plan, to develop excellent working relationships with the MSOs and to provide an immediate point of contact for them.

KEY RESPONSIBILITIES

  • Handling all customer queries to the Leeds SU; the Customer Contact will work with different departments on site to resolve service issues and ensure a speedy response to the MSO (Marketing Sales Organisation).
  • Working with the MSOs to deliver promotional volumes at short notice and advising on capacity constraints. Customer Contact must have a good understanding of each MSOs individual promotional needs e.g. type of promotional activity/ market conditions.
  • Raising customer awareness within the SU (Sourcing Unit) and with external parties through regular communication.
  • Using WCM tools and techniques, identify top service losses with each MSO and agree joint improvement activities.
  • Running workshops for new MSOs on planning and WOW (Ways of Working) and identifying knowledge gaps and resolutions.
  • Develop an understanding for specific market requirements in terms of customisation, minimum order quantities etc and work with the Deodorants Category to implement improvements where possible in line with complexity reduction initiatives.
  • Identify when a market is OOS and work on a resolution to put them back into stock e.g. liaise with other departments in Logistics. Work with them on balancing their forecast and highlighting any large positive/ negative bias.
  • Tracking, monitoring and guiding innovation projects within the MSO to ensure OTIF (On Time in Full) launches.
  • Gaining a full understanding of all departments in Logistics and how they affect customer service.
  • Covering for the service leader when needed and taking on their responsibilities.

Skills

  • Able to work efficiently changing and challenging environment
  • Ability to prioritise tasks and adapt to changing requests and communicate these to the wider team
  • Competent in analysing problems and finding solutions whilst driving improvements on individual and team basis
  • Good communication skills are a must as is confidence in working with customers and a variety of supply chain contacts from different levels within the organization.
  • Reporting to stakeholders weekly and providing analysis

Experience

  • Must be degree level
  • SAP /IAP (Working Experience to intermediate level)
  • Supply Chain or Logistics experience
  • Proficient in Excel, Word and PowerPoint (V-LOOK-UPS and Pivot tables)

Apply for Supply Chain Customer Care Assistant

Already uploaded your CV? Sign in to apply instantly

Apply

Upload from your computer

Or import from cloud storage

Your CV must be a .doc, .pdf, .docx, .rtf, and no bigger than 1MB


4000 characters left

Marketing Communication

We'd love to send you information about Jobs and Services from manpower.co.uk by email.

All emails will contain a link in the footer to enable you to unsubscribe at any time.


When you apply for a job we will send your application to the named recruiter, who may contact you. By applying for a job listed on manpower.co.uk you agree to our terms and conditions and privacy policy. You should never be required to provide bank account details. If you are, please email us.

Similar jobs

More searches like this

Similar jobs