Customer Support with Italian, French or German

A market leader in enterprise application SW - SAP is looking for a new addition to their Customer Interaction Team to support their customers on temporary basis for initial 12 months. Don´t miss out on opportunity to work with customers all around the world.

Your job will be:
*Provide high-quality customer interactions through the processing of inbound customer calls, emails, chats & webforms
*Analyse customer's non-technical queries, researching possible solutions & providing solid answers easily understood by the customer
*Evaluate, from a commercial perspective, how the customer's technical issue affects their daily business processes through gathering comprehensive business impact information
*Assist & educate customers in navigating support pages, educating them on how to use software download & license key functions
*Collaborate with colleagues across SAP teams, engaging with appropriate stakeholders ensuring all customer cases are resolved effectively & in a timely manner

To be a good fit you need:
*Graduate of a Bachelor's/Master's degree in Business or Computer Science areas
*Fluency in English & French, Italian or German
*Commitment to provide excellent customer service
*Strong time management, prioritization & multi-tasking capabilities

You will be required to work mix of shifts:
*Mainly:Monday - Friday, 8:30am - 5:00pm
*1 week a quater:Monday - Friday, 10:30am - 7:00pm
*1 week in 5:Monday - Friday, 3:00pm - 11pm
*1 weekend a quarter

For your great work, you can expect:
*Salary €27,000 per annum
*12 month contract
*Free lunch, free tea/coffee amenities
*Onsite gym, canteen, Costa Coffee & dry-cleaning services