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Customer Service Administrator

Employer
Cadent
Location
Leicestershire, Hinckley
Salary
Up to £8.30 per hour
Closing date
28 Nov 2019

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Job Details

An exciting opportunity has arisen to join a leading utilities supplier as an Administrator Assistant, our client is currently seeking an Administrator Assistant based in Hinckley, Leicestershire. This a full-time temporary contract for 6 months with possibility to extend, paying in the region of £16,185 equivalent to £8.30 per hour.

Job Summary

The PTC Validation Team are responsible for the validation of Asset Replacement Projects which are submitted via our Strategic Partners. This involves following guidelines to ensure the information provided is complete & accurate, whilst raising queries where errors are found and updating the required systems for each project.

This allows Cadent to locate their assets in the future, meet our regulatory & licence obligations and keep these assets safe and compliant to HSE standards.

Full training, support and quality assurance will be offered to ensure an individual is signed off as competent, once deemed competent Performance & Quality targets will need to be worked to.

Key tasks

  • Follow guidelines to ensure the information provided is complete & accurate
  • Raise queries where errors are found and updating the required systems for each project
  • Provide administrative support and assistance to contribute to the achievement of business objectives, both efficiently and effectively.
  • Resolve enquiries from both internal and external sources, providing written or telephone responses as appropriate.
  • Assist in supporting departmental activities by carrying out routine clerical duties, such as receiving and collating information and processing documents and correspondence.

Key Skills and Experience Required

  • Accuracy and attention to detail is paramount as are strong organisational and administrative skills.
  • Excellent Communication skills, both written and oral across all levels.
  • Excellent Customer Service and Telephone skills
  • Experience of resolving enquiries from both internal and external parties, providing either a written, face to face or telephone response as appropriate.
  • Working to deadlines.
  • Managing key stakeholders.
  • Good IT skills especially the use of Excel.
  • Good attention to detail and strong work ethic
  • Self-motivated individual with a willingness to learn

Qualifications Required

  • Previous experience of working within an office environment.
  • Good standard of education, literate and numerate.

Company

Cadent Header

We are Cadent

Proud to be the nation’s largest owner and operator of gas distribution networks, our 6,000 colleagues, working across four gas networks, keep the energy flowing to around 11 million homes and businesses. That’s half of the UK, we keep safe and warm. 24/7. 365 days a year. And have done for the past 200 years.
 
And now, we’re looking forward to an exciting future. A future in which we'll exceed targets and produce award-winning innovations across robotics, safety, and bio-gas. One that we’ll play a big part in shaping as we continue to provide emergency response and repair services, conduct asset replacement work and move to the frontier of our industry. A future where we'll keep the nation cooking on gas.
 
Join us and experience a rewarding career with real purpose and realistic progression that will make you feel genuinely proud about what you do.

How we work

The national gas distribution network isn't just a commercial resource, it’s a national asset that we safeguard for future generations. And, as we own four of the eight regional gas distribution networks in the UK, our duty is to look after and maintain them, keeping the energy constantly flowing through 130,000km of pipeline to around 11 million customers every single day.

These are big numbers. And this is a huge responsibility. Added to which, we also manage the national gas emergency number. So, every single person at Cadent should feel really proud of the fact that they’re helping to smoothly and safely power everyday life in Britain.

They should feel proud to play their part in sourcing secure, affordable and sustainable gas for the future too, as we look ahead to RIIO-2. We’re improving our service to our customers by delivering the right solutions at the right cost, and working to achieve frontier performance by developing a high-performing culture across the business. Yes, targets will be stretching. But, we’re confident that a good plan well-executed will get us to where we need to be.

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