Finance Product Support Engineer - SAP, Dublin 24
- PURPOSE AND OBJECTIVES
As a Support Engineer, you trouble-shoot and solve incoming customer problems that are reported online through the customer service system at SAP®. This task regularly involves liaising with development teams. By utilising teamwork, knowledge databases, problem simulation, and remote work on customer systems, you will collaborate to resolve issues while achieving excellent customer satisfaction.
EXPECTATIONS AND TASKS
- Providing professional, courteous and prompt technical support (via multiple channels) for SAPs Finance and Controlling product and associated technologies
- Collaborating with fellow support colleagues both locally and globally and other internal organizations to provide superior customer service
- Supporting our customers across Incidents, Expert Chat, Schedule an Expert and other platforms
- Acting as a customer advocate by working directly with customers on high priority issues to deliver timely resolutions
- Documenting technical solutions via the SAP Knowledge Management Strategy
- Effectively handle difficult customer interactions and challenging customer problems without the need for supervisory intervention; maintains poise and professionalism even with very difficult and demanding customers
- Adapting and adjusting to business needs is a requirement, shift work / weekend work may or may not apply
How to be successful in our application process?
You will be a strong communicator (oral/written) to support our growing customer base. Having previous customer support experience is essential. To be successful in this process you need a technical understanding and good business acumen.
This opportunity will suit a fast learner who is self-motivated, a multi-tasker, has personal drive and has strong analytical and problem-solving skills. You will be part of a diverse global team environment; being an active contributor that enjoys learning from colleagues and sharing customer experiences is very important. If you have a passion for learning new concepts and technologies in this progressive market, then SAP is for you!
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