Technical Field Engineer IV

Undisclosed Company
Watford, Hertfordshire
Up to £30662 per annum
08 Nov 2019
06 Dec 2019
Manpower UK
Job Type

An exciting opportunity has arisen to join a world leading global organisation. Our client, a blue-chip IT company, is currently seeking a Technical Field Engineer IV based on their customer site in Watford. This is a Full-time, permanent role working 12 hour shifts to start ASAP. The role is paying up to £30,662 per annum depending on experience.

Role Overview:

Providing Server hardware support for H P, I B M, and Dell within a data center environment

Onsite shift cover 24 x 7 x 365

Job Description:

Responsible for the delivery of solutions within named accounts;

  • Installations, maintenance, and repairs on customer equipment on a 24x7x365 on site cover.
  • Understands customer goals; identifies consequences of various solutions.
  • Configures system hardware & software. Assembles and integrates system/product and verifies system/product operation.
  • Uses proactive monitoring procedures to identify problem prevention opportunities.
  • Maintains a high level of customer satisfaction by clarifying customer needs and ensuring that they are met. Handles customer-relations problems promptly and appropriately.
  • To ensure all calls are resolved within the agreed SLA, ensuring calls are escalated when required and customers are updated, until the call is resolved and closed.
  • The ability to communicate at all levels.
  • Display calmness and the ability to solve problems under pressure.
  • Strong interpersonal skills and high awareness of customer needs.
  • Good communication skills, both written and verbal.
  • Perform duties at a team leader level.

Essential Skills/Qualifications:

  • Must have very strong knowledge of H P Proliant & Blade servers.
  • H P server accreditation preferred.

Desirable Skills/Qualifications:

  • Server knowledge especially 'P' Class and Blade servers.
  • Dell Poweredge.
  • FSM knowledge
  • Service Now call handling system knowledge

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