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Area Operations Controller

Employer
Undisclosed Company
Location
West Yorkshire, Leeds
Salary
Up to £24000 per annum
Closing date
26 Nov 2019

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Manpower have an excellent oppurtunity for an experienced area operations controller to work on a temp to perm basis for there client based in the LS10 area of Leeds.

JOB SUMMARY / PURPOSE

  • Deployment of all security officers in line with customer requirements
  • Ensure the management and action of the Telecontact system
  • Supervising System arbitration and Ad Hoc provision
  • Responsible for assisting remotely working security personnel across the UK.
  • Ensuring that individuals are booking on and off as required

RESPONSIBILITIES / ACCOUNTABILITIES

  • Assisting managers in the deployment of personnel in line with contractual requirements
  • Monitor the system to prevent possible issues of unavailability
  • Rostering and scheduling of all personnel
  • Reporting of Dropped Hours
  • Providing employee advice and welfare calls as required
  • Telecontact Management & inaccuracy reduction
  • Telecontact Arbitration and escalation
  • Programming of Ad-Hoc work, sickness reporting and skills database
  • Maintaining Operational systems information
  • Keeping scheduling database up to date including all Joiners, Induction Training, Rosters, Leavers, Absence, etc.
  • Providing incident management support as directed by the team leader
  • Dealing with wage queries
  • End of week / month collation and checks
  • Submitting evidence of work to the team leader for development reviews

CORE COMPETENCIES:

  • Excellent communication and interpersonal skills at individual and team level
  • Able to build, develop and maintain positive working relationships with clients, suppliers and internal support services
  • Excellent problem-solving skills and a focus upon continuous improvement, both personally and to the benefit of the client and can effectively operate with the minimum of supervision and direction
  • Able to work under pressure, with a confident and resilient nature when dealing with contractual issues
  • Ability to prioritise and manage tasks and directives which may conflict each other
  • Able to produce informative and concise reports
  • Numerate and literate and experienced with Microsoft Office tools.

KEY PERFORMANCE MEASURES:

  • Telecontact
  • Direct Employee non-chargeable Cost Reduction
  • Employee retention
  • Employee satisfaction
  • Dropped Hours
  • Company KPIs

YOu must be abe to commit to full time hours with shift times between 6am - 8pm Monday - Friday.

To be considered for the role please click on the link below to apply.

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