Customer Advisor
- Employer
- Cadent
- Location
- Oldham, Greater Manchester
- Salary
- £17550 - £19500 per annum
- Closing date
- 10 Dec 2019
View more
- Sector
- Administration and Business Support, Customer Service and Call Centre
- Job Type
- Temporary
- Hours
- Full-time
Job Details
An exciting opportunity has arisen to join a leading utilities supplier as an Administrator Assistant, our client is currently seeking a Customer Advisor based in Hollinwood, Manchester M35. This a full-time temporary contract for 6+ months paying between £17550 - £19500 pro rata, dependant on experience. Working 37.5-hours per week Monday to Friday 8 am to 4.15 pm.
Duties and Activities:
- Updating reports and trackers in spreadsheets and customer systems
- Resolve enquiries/complaints from both internal and external parties, providing a written, face to face or telephone response as appropriate.
- Liaise with field based staff and stakeholders in resolving customer enquiries and complaints.
- Interrogate systems to provide a succinct job history to be used by stakeholders enabling decisions to be made for complaints/enquiries
- Assist in the delivery of training of new staff where appropriate to ensure consistency of approach and compliance with standard processes and procedures.
- Actively demonstrate and promote the Company Values, and positively contribute to a customer oriented approach
- Supporting the team with AdHoc requests.
Key Interfaces
- Emergency, Repair and Streetworks processes including field-based Engineers, Supervisors, Network Engineers and Network Managers.
- Customers
- Performance and Assurance Team
- Central customer team
Skills and Experience:
- Proficient in the use of office applications and company systems including Microsoft Office and extracting and presenting information from spreadsheets, some data analysis.
- Methodical and tenacious and analytical
- Plan your own workload
- Balance conflicting priorities
- Analytical and Problem solving skills.
- Confident and capable of building and maintaining working relationshipss outside of their team
- Strong communicative skills both verbally and in written form, showing a good level of numeracy and verbal reasoning.
Company
We are Cadent
Proud to be the nation’s largest owner and operator of gas distribution networks, our 6,000 colleagues, working across four gas networks, keep the energy flowing to around 11 million homes and businesses. That’s half of the UK, we keep safe and warm. 24/7. 365 days a year. And have done for the past 200 years.
And now, we’re looking forward to an exciting future. A future in which we'll exceed targets and produce award-winning innovations across robotics, safety, and bio-gas. One that we’ll play a big part in shaping as we continue to provide emergency response and repair services, conduct asset replacement work and move to the frontier of our industry. A future where we'll keep the nation cooking on gas.
Join us and experience a rewarding career with real purpose and realistic progression that will make you feel genuinely proud about what you do.
How we work
The national gas distribution network isn't just a commercial resource, it’s a national asset that we safeguard for future generations. And, as we own four of the eight regional gas distribution networks in the UK, our duty is to look after and maintain them, keeping the energy constantly flowing through 130,000km of pipeline to around 11 million customers every single day.
These are big numbers. And this is a huge responsibility. Added to which, we also manage the national gas emergency number. So, every single person at Cadent should feel really proud of the fact that they’re helping to smoothly and safely power everyday life in Britain.
They should feel proud to play their part in sourcing secure, affordable and sustainable gas for the future too, as we look ahead to RIIO-2. We’re improving our service to our customers by delivering the right solutions at the right cost, and working to achieve frontier performance by developing a high-performing culture across the business. Yes, targets will be stretching. But, we’re confident that a good plan well-executed will get us to where we need to be.
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