Dutch Customer Service Representative

Manpower are looking for an experienced Dutch Customer Service Representative to deliver a highly professional customer service experience, supporting with the processing of customer's orders, complaints and all other general requirements.

The client is a leading global paint and coating's company and a major producer of speciality chemicals who supply innovative and sustainable paints, coatings and speciality chemicals to customers around the world.

Dutch Customer Service Representative

Located in Felling - Gateshead

Salary range between £11 - 12ph - standard Monday to Friday 36.15 hours a week

Main Duties

To carry out customer service tasks effectively working as part of a team. This could include producing quotations, entering an order into the system and arranging delivery, or making a final invoice to customers depending on the circumstance

Respond to incoming phone calls and emails, from sales teams and customers, in English and Dutch.

Manage and prioritise own workload, collaborating with other teams or departments to resolve problems where necessary.

Completes registering / filing / archiving of customer service-related documentation.

Make proposals for improvements on work processes.

Obtains adequate customer and product knowledge to find solutions for customer needs (e.g. additional and/or alternative products or understanding customer habits.

Adheres to all applicable corporate as well as site policies/procedures with regard to personal conduct and HS&E standards and acts in compliance with all regulations

Cover for other team duties in times of holidays and sickness

Job Requirements

• Good networking skills with stakeholders across a number of internal and external functions
• Demonstrable experience of ability to work under pressure
• Ability to prioritise own work and multitask
• Previous customer service experience including order entry (essential)
• Attention to detail and accuracy (essential)
• Extensive experience working as part of an effective team
• Strong IT literacy, especially in all Microsoft office applications. Excel and outlook
• Knowledge of SAP preferred

Fluency in written and spoken Dutch is essential

Benefits:

• Accessible via public transport / Onsite Parking and on site facilities
• 33 days holidays a year (including Bank Holidays)
• Pension
• Manpower Discount offer - AA, Virgin Day experience's, Vauxhall and Merlin Entertainment group

Please contact Emma or Andrea on 0191 2320012 or 07483 338100