Contact Centre Advisor

Role: Employee Benefits Helpline Advisor

Location: Darlington, County Durham

Job Type: Temp Ongoing

Hours: 37.5 Hours per week, Monday to Friday, rota hours between 8:30am & 5.30pm

Salary £9 per hour

Start Date: ASAP

Employee Benefits Helpline Advisor

We are looking for experienced Telephone Advisors to join our Employee Benefits team who will be based at our clients Darlington contact centre.

What does being in the Employee Benefits Helpline team mean?

The team take incoming calls from a wide range of clients. Queries will vary from pin and password reset, answering queries in relation to the employees' health care benefits/ medical cover, perks at work, pension and gym membership.

That's right, it's a wide variety of calls, and every single one is different, so it's never a boring day here.

So, what can I expect as a Employee Benefits Helpline Advisor?

Good question. Your role will be hugely important, because you'll be responsible for customer case management of a wide range of queries that need answering quickly and first-time round.

Your training will be a combination of classroom training and on the floor practical application to ensure you are fully equipped with the skills and knowledge to be able to handle every call efficiently. As for your development, from the moment you join us, you'll benefit from training and development opportunities that will help you reach your full potential.

What kind of people are you looking for?

We believe that finding the right role for you is really important. So, let us tell you what we're looking for and you can see if you think it sounds good.

• Experience in a contact centre or over the phone customer service
• Your expertise and passion for customer experience will mean that you will do whatever it takes to resolve each query quickly and efficiently.
• You've first class organisational skills, great attention to detail, are able to prioritise and use your initiative.
• You'll need to be IT literate and fluent in both written and spoken English (GCSE C/4 grade or above)

Apply online now and call Tom on 0191 2320012