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Nordic Speaking Customer Care Professional

Employer
American Express
Location
Brighton, East Sussex
Salary
Up to £12.09 per hour
Closing date
29 Nov 2019

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Job Details

Are you looking for an industry that offers a fun environment that celebrates a collaborative and inclusive culture? Then this could be the role for you!

Manpower have an exciting new opportunity for the right candidate to become a Customer Care Professional, working with our client, a large financial institution based in the heart of Brighton.

The Role:

The successful candidate will be responsible for processing all maintenance requests received from internal or external customers for Corporate Card, Consumer Card and Business Travel Account products. The account maintenance will involve responding to queries, performing credit balance refunds and account maintenance such as, e.g. address changes, card cancellations, set up direct debits, add Program administrators.

The successful candidate will be assuring the highest standard of care quality, customer service and relationship care as it is crucial in every case and interaction, whether it is with an internal or external customer.


Please note that no formal customer training or financial background is needed for this role, as our client offers comprehensive training as part of your on-boarding.

Required Skills:

  • Previous administrative and customer focused experience is an advantage
  • Outstanding customer care, excellent organizational and communicational skills with an eye for detail.
  • Must be numerate, literate and can learn quickly and to analyse documentation against the guidelines
  • Computer literate
  • Good team player and collaboration skills as well as;
  • Good at working independently & taking own initiative
  • Good time management skills
  • Good communication skills
  • Swedish/ Norwegian/ Danish/ Finnish speaker essential

If you feel that you fit the above criteria and would like to work in a vibrant, high energy environment with like-minded people then apply here today!

Company

From high employee satisfaction ratings to their many workplace awards, American Express is consistently recognised as a great place to work by people around the world.

For more than 160 years, American Express has built a business based on trust and reliability, and has earned a reputation for delivering world-class service and business success.

With flexibility, personal recognition, teamwork, reinvention, challenges and integrity at the heart of what you do, you’ll continue to deliver this best-in-class service, every day.

American Express has never been afraid to explore new possibilities. They’re striving to exceed expectations; they’re embracing the changing marketplace. Extraordinary people work for American Express - and this is your chance to be part of it.

Company info
Location
Head Office
Amex House
Edward Street
Brighton
BN88 1AH
GB

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