French Speaking Customer Care Professional

Are you looking for an industry that offers a personalized approach to training and development and a fun environment that celebrates a collaborative and inclusive culture? Then this could be the role for you!

Manpower have an exciting new opportunity for the right candidate to become a Customer Care Professional, working with our client, a well-known FTSE 100 Credit Card Company.

This role involves the processing of new credit card applications and the role is divided into a customer servicing and analyst role; supporting customers through the application process as well as processing and analysing the applications.

Responsibilities for the Global New Accounts role include:

• Working in a flexible work environment
• Responsibility for upholding the Data Protection and Privacy Act for Customers
• Responsible for updating systems accurately and efficiently
• Delivering excellent customer service over the phone
• Processing administrative tasks for pending applications
• There may be the opportunity to expand your knowledge and support different markets
  
  Please note that no formal customer training or financial background is needed for this role, as our client offers comprehensive training as part of your on-boarding.

Required skills:

• Fluent in English and French
• High degree of accuracy and ability to multitask effectively
• Proven ability to deliver a high productivity and quality work under minimum supervision
• Ability to listen and connect to customers during outbound call conversations
• Advanced computer / keyboarding skills - Microsoft Office suite knowledge an advantage

If you feel that you fit the above criteria and would like to work in a vibrant, high energy environment with like-minded people then apply here today!