Printer Technician
- Employer
- Manpower Ireland
- Location
- Galway
- Salary
- EUR26000 - EUR27000 per annum
- Closing date
- 28 Nov 2019
View more
- Sector
- Administration and Business Support, Customer Service and Call Centre, IT
- Job Type
- Permanent
- Hours
- Full-time
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One of the world leaders in delivering print and digital document products and services is looking for a HW printer technician to support client onsite in Galway with all kinds of HW & SW technical issues.
Your job will be:
*Diagnosing any hardware or software faults and solving the issues either in person or over the phone and email.
*Act as points-of-contact for the local client relationship
*Provide End User training and instructions when necessary, or upon client request.
*Collect used toner cartridges from Sites.
*Act as a resource for analyst support issues identified and will escalate to second level support
*Understanding common device fault codes and how to correct them
*Provide all levels of administrative support to client as it relates to the management of its Devices.
To be a good fit, you need:
*Knowledge of printing technology and supporting printer and multifunction device setup/installation/troubleshooting
*Recent Customer Relationship development experience
*PC skills including the ability to use Microsoft Office Applications (Excel/Word/PowerPoint)
*Strong Customer Centric focus with proven experience in dealing with customers at all levels within different sectors
*A basic understanding of digital technology and an ability to differentiate between software and hardware problems.
*Problem solving / Process improvement skills
*Capable of working under pressure, multi-tasking and correct prioritisation working proactively to customer deadlines.
For your good work, you can expect:
*12-month temporary contract with high chance of going permanent
*Salary €27,000 per annum
*20 days of annual leave
*Access to great online training platform
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