Call Centre Data Admin Assistant
- Employer
- Cadent
- Location
- Leicestershire, Hinckley
- Salary
- Up to £16185 per annum
- Closing date
- 25 Nov 2019
View more
- Sector
- Administration and Business Support, Customer Service and Call Centre
- Job Type
- Temporary
- Hours
- Full-time
Job Details
An exciting opportunity has arisen to join a leading utilities supplier as an Administrator Assistant, our client is currently seeking a Call Centre Data Operator based in Hinckley, Leicestershire. This a full-time temporary contract for 3 months with possibility to extend, paying in the region of £16,185 equivalent to £8.30 per hour.
Job Summary
The PTC Validation Team are responsible for the validation of Asset Replacement Projects which are submitted via our Strategic Partners. This involves following guidelines to ensure the information provided is complete & accurate, whilst raising queries where errors are found and updating the required systems for each project.
This role will support the team with taking calls and inputting data onto the database.
Full training, support and quality assurance will be offered to ensure an individual is signed off as competent.
Key tasks
The role holder will be required to carry out.
- Incoming and outgoing calls
- Raising queries into Share Point
- Responding to emails
The person would need to have good customer experience and phone manner.
Key Skills and Experience Required
- Data entry skills
- Accuracy and attention to detail
- Excellent Communication skills, both written and oral across all levels.
- Excellent Customer Service and Telephone skills
- Self-motivated individual with ability to work on their own initiative.
Qualifications Required
- Previous experience of working within an office environment.
- Good standard of education, literate and numerate.
- Proficient in the use of office applications and company systems including Microsoft Office and extracting and presenting information from data bases.
Company
We are Cadent
Proud to be the nation’s largest owner and operator of gas distribution networks, our 6,000 colleagues, working across four gas networks, keep the energy flowing to around 11 million homes and businesses. That’s half of the UK, we keep safe and warm. 24/7. 365 days a year. And have done for the past 200 years.
And now, we’re looking forward to an exciting future. A future in which we'll exceed targets and produce award-winning innovations across robotics, safety, and bio-gas. One that we’ll play a big part in shaping as we continue to provide emergency response and repair services, conduct asset replacement work and move to the frontier of our industry. A future where we'll keep the nation cooking on gas.
Join us and experience a rewarding career with real purpose and realistic progression that will make you feel genuinely proud about what you do.
How we work
The national gas distribution network isn't just a commercial resource, it’s a national asset that we safeguard for future generations. And, as we own four of the eight regional gas distribution networks in the UK, our duty is to look after and maintain them, keeping the energy constantly flowing through 130,000km of pipeline to around 11 million customers every single day.
These are big numbers. And this is a huge responsibility. Added to which, we also manage the national gas emergency number. So, every single person at Cadent should feel really proud of the fact that they’re helping to smoothly and safely power everyday life in Britain.
They should feel proud to play their part in sourcing secure, affordable and sustainable gas for the future too, as we look ahead to RIIO-2. We’re improving our service to our customers by delivering the right solutions at the right cost, and working to achieve frontier performance by developing a high-performing culture across the business. Yes, targets will be stretching. But, we’re confident that a good plan well-executed will get us to where we need to be.
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