Customer Service Advisor - Senior
- Employer
- The Open University
- Location
- Milton Keynes, Buckinghamshire
- Salary
- Up to £11.99 per hour
- Closing date
- 19 Nov 2019
View more
- Sector
- Customer Service and Call Centre
- Job Type
- Temporary
- Hours
- Full-time
Job Details
Our client, The Open University is a public distance learning and Research University, and one of the biggest universities in the UK for undergraduate education. Their innovative and inclusive approach to education has seen 1.89 million people, all over the world, realising their educational ambitions by studying with the University since it opened in 1969.
The staff are committed to putting their students first and to supporting them to realise their potential. Study with the OU is more than just education - it is life changing learning, do you want to be part of this team?
The OU is looking to recruit a Senior Student Recruitment & Support Advisor to join them by Wednesday 20th November 2019 until 31st March 2020, working 37 hrs a week and paying £11.99ph.
The role will require flexible working hours within a range from 9am to 8pm Monday to Friday and 9 am to 5 pm on Saturdays, (there will be 1 or 2 late nights a week and 1 Saturday per month with a day off in the week). Shift times are generally 9:00-5:30, 9:30-6:00 and 12-8:00.
The role holder will work within the Student Recruitment and Support Centres (SRSCs), and will help students and prospective students make study choices that will lead to successful progression, qualification completion and customer satisfaction.
To provide complex and/or curriculum related advice to support students and potential students in registration and study with The Open University, through both proactive and reactive contact via a number of channels including inbound and outbound phone calls, emails, letters, online webchat, online forums and face to face.
This role will provide proactive and professional assistance and a range of administrative support that actively contribute to the strategic priorities and efficient running of LDS.
To make use of computerised database systems to maintain customer, company and enquirer details.
This role will some weeks full time training, working normal office hours and unfortunately there are no holidays allowed during the first 3 weeks from Wednseday 20th November 2019.
If this is the ideal role for you please apply online or call Sophie Holmes or Angela Hoxley on 01908 246715 to discuss further.
Company
Manpower are working with The Open University as their strategic partner for all temporary, contingent and permanent requirements across their various locations.
How would you like to help someone change their life?
The Open University is the UK's largest university, a world leader in flexible part-time education combining a mission to widen access to higher education with research excellence, transforming lives through education. Our research underpins the teaching we deliver to some 200,000 students as the UK's largest university. Nearly three quarters (72%) of Open University research was assessed as world-leading or internationally excellent.
Uniquely we operate within the four nations of the UK, with nation offices in Belfast, Cardiff and Edinburgh as well as regional offices in England and our head office in Milton Keynes.
All of our roles play a key part in our students' journey. The Open University helps anyone in the UK better themselves, whatever their age, background or circumstances. Dip into our series of Open Diaries and discover what it's like for our students to take that life-changing step that you could be a part of.
Testimonials
Jo Priddey
I started working with the OU as temporary staff through Manpower during the pandemic. I thought the initial training was fantastic and felt well prepared to start working. When I was offered a permanent position it was great that the OU took my personal needs into consideration so that I am able to complete my degree and work 4 days a week.
Charles White
The recruitment process was smooth from start to finish. As an applicant, it was useful to have the selection process made clear to you from the outset. Communication from Manpower was, and remains, good. Excellent candidate care continues to be provided, they are both responsive and proactive.
Anonymous
So far the Open University has been the best job I have ever had, a very relaxed environment, everyone open to helping one another, no pressure and all trainers prioritise the quality of calls rather than the quantity.
Sarah George
Whilst working at the Open University, the support I have received has been outstanding; from colleagues at advisor level, to the senior management team, there is not a question or query that has not been resolved without a swift and appropriate response.
Thecla Chakunte
Working with the Open University has opened me to a lot. There are a lot of trainings to improve your skills and open you to other possibilities. There is room for growth. A lot of it. And did you know you can study for FREE as permanent staff? Wow! There are other juicy perks too.
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