Danish and Swedish Speaking Customer Service Assistant
- Employer
- Undisclosed Company
- Location
- Motherwell, North Lanarkshire
- Salary
- Up to £10.00 per hour
- Closing date
- 2 Dec 2019
View more
- Sector
- Customer Service and Call Centre
- Job Type
- Temporary
- Hours
- Full-time
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We have an amazing opportunity for a Danish and Swedish Speaking Customer Service Assistant, to join our client in Motherwell.
The Account Administrator PEHA Channel is primarily responsible for managing the relationship with customers within the PEHA channel, on a day to day basis. Primary contact will be via the telephone, taking customer calls and handling them in an appropriate manner. ResponsibilitiesTo take individual responsibility for a number of PEHA customer accounts To handle and answer all incoming phone calls from customers To respond promptly to customer inquiries and requests primarily by phone but also by e-mail and fax and taking ownership to ensure the customer receives a high level of service at all times. To handle and resolve customer complaints timely and in a professional manner. To direct any requests and unresolved issues to the designated internal resources. To follow up customer orders with internal departments on time and update customers proactively To communicate and coordinate with internal departments To record details of actions taken To follow up on customer interactions To escalate issues to the Team Leader or Management level on time. To support other Customer Care team roles when required/requested. To support projects and process improvements to increase customer satisfaction and productivity Skills and ExperienceMicrosoft Office knowledge Interpersonal skills Communication skills both verbal and written Listening skills Customer focused Stress tolerance Attention to detail and accuracy Experience with SAP R3 Self-motivated High school diploma, general education degree or equivalent Knowledge of Customer Service principles and practices Fluent in English and German Language skills essential The role requires you to work from Monday to Friday 7am - 3.30pm. This role is temporary for up to 12 months.If you are interested and have the relevant experience please apply online today!
The Account Administrator PEHA Channel is primarily responsible for managing the relationship with customers within the PEHA channel, on a day to day basis. Primary contact will be via the telephone, taking customer calls and handling them in an appropriate manner. Responsibilities
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