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Danish and Swedish Speaking Customer Service Assistant

Employer
Undisclosed Company
Location
Motherwell, North Lanarkshire
Salary
Up to £10.00 per hour
Closing date
2 Dec 2019

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We have an amazing opportunity for a Danish and Swedish Speaking Customer Service Assistant, to join our client in Motherwell.


The Account Administrator PEHA Channel is primarily responsible for managing the relationship with customers within the PEHA channel, on a day to day basis. Primary contact will be via the telephone, taking customer calls and handling them in an appropriate manner.

Responsibilities

  • To take individual responsibility for a number of PEHA customer accounts
  • To handle and answer all incoming phone calls from customers
  • To respond promptly to customer inquiries and requests primarily by phone but also by e-mail and fax and taking ownership to ensure the customer receives a high level of service at all times.
  • To handle and resolve customer complaints timely and in a professional manner.
  • To direct any requests and unresolved issues to the designated internal resources.
  • To follow up customer orders with internal departments on time and update customers proactively
  • To communicate and coordinate with internal departments
  • To record details of actions taken
  • To follow up on customer interactions
  • To escalate issues to the Team Leader or Management level on time.
  • To support other Customer Care team roles when required/requested.
  • To support projects and process improvements to increase customer satisfaction and productivity
  • Skills and Experience

  • Microsoft Office knowledge
  • Interpersonal skills
  • Communication skills both verbal and written
  • Listening skills
  • Customer focused
  • Stress tolerance
  • Attention to detail and accuracy
  • Experience with SAP R3
  • Self-motivated
  • High school diploma, general education degree or equivalent
  • Knowledge of Customer Service principles and practices
  • Fluent in English and German Language skills essential
  • The role requires you to work from Monday to Friday 7am - 3.30pm. This role is temporary for up to 12 months.

    If you are interested and have the relevant experience please apply online today!

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