Customer Service Advisor
Trinity House - Nottingham City Centre
This is your chance to join one of the UK's top energy companies as a Customer Service Advisor in Nottingham!
About the role:
As a Debt Resolution Advisor; you will be responsible for inbound and outbound calls to customers who's debt has been outstanding for over 361 days resolving outstanding arrears on their accounts. This will involve negotiating with the customer to set up a payment plan that is both acceptable for the business and achievable for the customer; whilst maintaining relationships to ensure they remain with the business as a valued customer. With the debt being more advanced, there will be occasions where you will have to investigate accounts to try and get hold of customers to pay. You will be required to use your initiative and actively promote the company's products and services to match a customer's particular needs and ensure a great customer service is delivered every time.
You'll initially join us on a temporary basis, but there may be the opportunity to become a permanent employee at a later date. There's a range of great benefits on offer too:
- Initially the pay will be £8.72 per hour and after 12 weeks, your pay will automatically increase to £9.75 per hour, with the chance for it to later rise to £11.32 per hour.
- You'll qualify for an annual bonus scheme.
- You'll start with 28 days annual leave year, but after 12 weeks this will increase to 34 days (including bank holidays)
- There's good transport links nearby, an onsite canteen serving hot and cold food, and a free drinks vending machine.
Ideally you'll have some previous experience working in a customer service and/or contact centre role. Naturally you'll also have great communication skills, and will be comfortable handing large volumes of calls professionally.
Our contact centre is open from 8am until 6pm Monday to Friday.
Interested? Click 'apply' to start your application today.