Customer Service Advisor - Appointment Booking

Employer
E.ON
Location
Kingswinford, West Midlands
Salary
£8.72 - £9.75 per hour
Closing date
30 Sep 2020
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Customer Service Advisor

Kingswinford

This is your chance to join one of the UK's top energy companies as a Customer Service Advisor in Kingswinford!

About the role:

As a Customer Service Advisor, you'll be joining the Metering Team which is currently expanding and taking calls from our existing customers who have questions around their Meters. As a Customer Service Advisor you will be responsible for speaking with new and existing customers, delivering excellent customer service helping them with general enquires. You will also assist with booking engineers for meter breakdowns and changes.

The benefits:

You'll initially join us on a temporary basis, but there may be the opportunity to become a permanent employee at a later date. There's a range of great benefits on offer too:

  • Initially the pay will be £8.72 per hour and after 12 weeks, your pay will automatically increase to £9.75 per hour, with the chance for it to later rise to £11.32 per hour.
  • You'll start with 28 days pro-rata annual leave year, but after 12 weeks this will increase to 34 days pro-rata (including bank holidays)
  • There's good transport links nearby, an onsite canteen serving hot and cold food, and a free drinks vending machine.

About you:

Ideally you'll have some previous experience working in a customer service and/or contact centre role. Naturally you'll also have great communication skills, and will be comfortable handing large volumes of calls professionally.

The contact centre is open from 8am - 8pm Monday - Friday and between 8am - 6pm on a Saturday, you would be expected to be flexible to work during these times as the business requires.

Interested? Click 'apply' to start your application today.

Millions of people get their electricity and gas from E.ON - they’re one of the UK’s top energy companies. They’re on a mission to be every customer’s trusted energy partner by being genuinely helpful, acting fairly, keeping things simple, knowing their stuff and doing the right things right. They need the best possible people on board to help them to achieve this – that’s where you come in.

Join the 12,000 people who work for E.ON, and you can be sure they’ll do everything they can to help you be engaged, energised and passionate about what you do.

Right from the start, you’ll receive comprehensive training, a mentor to help you settle in, weekly coaching and monthly one-to-ones. You’ll be able to fit your job around your life, with flexible working options available too. And if you want to progress your career, there’s a real chance of promotion - your manager will always be on hand to support you, and it can happen as much or as little as you want.

It’s all about cleaner, better energy, and a working environment where you are valued, fairly treated and confident that your job is right for you.

Contact Us
  • Head Office
  • Westwood Business Park
  • Coventry
  • CV4 8JG
  • GB
  • Mini-site: E.ON
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