Service Manager

Undisclosed Company
£35265 - £37121 per annum
Closing date
8 Oct 2020

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Manpower are currently recruiting for a Service Manager based within North West London working for a well established Housing Association.

You will manage and support the planned works or empty homes team within a region in the delivery of programmed works.

Key Responsibilities:

  • Manage a team to deliver programmed works in customer's homes.
  • Manage operative productivity and work quality and monitor progress by undertaking quality audits of work and materials (in progress and post).
  • Ensure the necessary financial controls are exercised and that adequate resources are in place.
  • Manage approved subcontractor's performance and compliance with contractual agreements through regular assessment of quality and timescales.
  • Monitor that operatives are maintaining appropriate levels of vehicle stock.
  • Manage and control of materials in line with legislative standards and company guidelines.
  • Ensure that the company's obligations relating to Health and Safety and other statutory regulations are adhered to through monitoring of safe working practices.
  • Ensure timely investigation and response to complaints, and quality and that work flow tasks are completed, and systems updated.
  • Support the protection and safety of our customers by ensuring safeguarding procedures are followed and safeguarding concerns are appropriately identified, monitored and reported.

The ideal candidate will poses the following:


  • Up to date knowledge of building maintenance, Decent Homes standards and safety legislation.
  • Experience of leading, managing, developing and motivating operational teams.
  • Up to date knowledge of housing sector best practice and relevant legislation.
  • Experience of successfully delivering an excellent customer focused repair service.
  • Experience of repairs management information systems


  • Experience of stock condition software/hand held devices.
  • Experience of working as part of a management team delivering front line services.
  • Experience of change management.
  • Extensive knowledge of building maintenance technical operations.



  • Relevant Technical qualification - trade NVQ level 3 or equivalent.


  • NVQ Level 3 First Line Management.
  • A recognised leadership and management qualification
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