Service Manager

Manpower are currently recruiting for a Service Manager based within North West London working for a well established Housing Association.

You will manage and support the planned works or empty homes team within a region in the delivery of programmed works.

Key Responsibilities:

• Manage a team to deliver programmed works in customer's homes.
• Manage operative productivity and work quality and monitor progress by undertaking quality audits of work and materials (in progress and post).
• Ensure the necessary financial controls are exercised and that adequate resources are in place.
• Manage approved subcontractor's performance and compliance with contractual agreements through regular assessment of quality and timescales.
• Monitor that operatives are maintaining appropriate levels of vehicle stock.
• Manage and control of materials in line with legislative standards and company guidelines.
• Ensure that the company's obligations relating to Health and Safety and other statutory regulations are adhered to through monitoring of safe working practices.
• Ensure timely investigation and response to complaints, and quality and that work flow tasks are completed, and systems updated.
• Support the protection and safety of our customers by ensuring safeguarding procedures are followed and safeguarding concerns are appropriately identified, monitored and reported.

The ideal candidate will poses the following:

Essential:

• Up to date knowledge of building maintenance, Decent Homes standards and safety legislation.
• Experience of leading, managing, developing and motivating operational teams.
• Up to date knowledge of housing sector best practice and relevant legislation.
• Experience of successfully delivering an excellent customer focused repair service.
• Experience of repairs management information systems

Desirable:

• Experience of stock condition software/hand held devices.
• Experience of working as part of a management team delivering front line services.
• Experience of change management.
• Extensive knowledge of building maintenance technical operations.

Qualifications:

Essential:

• Relevant Technical qualification - trade NVQ level 3 or equivalent.

Desirable:

• NVQ Level 3 First Line Management.
• A recognised leadership and management qualification