Customer Support Representative

Employer
Undisclosed Company
Location
Bishopton, Renfrewshire
Salary
£17004 - £25000 per annum
Closing date
28 Sep 2020
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Manpower are delighted to be recruiting for a Customer Support Representative to join our Inside Sales team.

As part of the Support team, you will be the point of contact for various requests via inbound/outbound calls and inbox management. You should be comfortable speaking with various levels of stakeholders.

The support role performs back-office functions and is responsible for performing general and specific tasks related to the effective execution and support of the end to end sales cycle processes. You will provide vital support to Sales Representatives by managing incoming requests and navigating to the appropriate individual.

Responsibilities:

  • Driving a high level of quality service support across the entire business
  • Perform detailed date entry in line with pre-defined processes
  • Management of incoming emails and calls
  • Manage escalations through customer and partner engagement
  • Database management

The successful candidate will have strong administration skills as well as excellent interpersonal skills which are essential for this role. A background in customer services would be advantageous.

Working within a dynamic and supportive environment, we will help you maximise your potential and drive a successful career.

The team work Monday to Friday 9am - 5.30pm and so there is no weekend working!

Please note this role will initially be home based.

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