Area Works Co-ordinator

Employer
Undisclosed Company
Location
Greater Manchester, Oldham
Salary
Up to £9.85 per hour + Free parking, canteen on site
Closing date
29 Sep 2020
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Key Outcomes:

  • Customer satisfaction within regional area meets KPI's.
  • Subcontract materials are ordered and works processed on time

working closely with commercial team.

  • Second tier support is provided to the planning function

supporting operational teams to meet their KPI's.

  • Customer satisfaction KPIs are met or exceeded.

Essential:

  • Experience of working in a customer focused environment.
  • Experience of working within agreed performance targets.
  • Proven ability to work methodically, follow agreed.

procedures and accurately record data and information.

  • Ability to work in a fast-paced environment and under

pressure.

  • Experience of working with databases.
  • Microsoft office including Word and Excel.
  • Demonstrates the company Behaviours.

Desirable:

  • Experience of scheduling work.
  • Organisational and time management skills.
  • Experience of AccuServ job management system.

These are the requirements for roles at Grade A. There may be

certain headings against which the requirements of individual roles

are higher or lower. Your manager will advise if this is the case.

Accountability:

  • Accountable for the completion of standard & some non-standard

tasks within own function.

  • Subject to general supervision of progress against results.
  • Makes decisions within set guidelines.

People Skills:

  • May have regular communication with colleagues and/or external

contacts around queries/requests for standard information, but

predominantly on an individual basis or within own function.

  • May work collaboratively with colleagues to deliver own

accountabilities.

  • May assist less experienced or temporary staff.

Impact & Influence:

  • Selects the most appropriate procedures from a given set of

solutions/procedures.

  • Actions have internal impact.
  • Required to share knowledge with others.
  • Is aware of how own behaviour impacts/influences

colleagues/peers.

Thinking Challenge:

  • Escalates issues and seeks advice when faced with non-standard

issues/problems.

  • Applies procedures to ensure accuracy of work and adopts

continuous improvement approach.

Customer Service:

  • Respects and values customers, both internal and external, and

demonstrates our commitment to high quality customer service in

all that is done.

Qualifications

Desirable:

  • Educated to NVQ level II or equivalent level of

competence.

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