Service Support Team Leader - Newcastle Upon Tyne & Surrounds

NHS Property Service
Tyne and Wear, Newcastle upon Tyne
Up to £19737.00 per hour
Closing date
28 Sep 2020

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Public Sector
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The NHS needs you now more than ever. We are looking for a full-time, permanent Service Support Team Leader to work in Newcastle Upon Tyne & the surrounding areas.

Our people are working hard behind the scenes to provide safe, clean, well maintained environments for patients and their NHS colleagues during this challenging time. They are the #HiddenHeros and we need more of them. You will become part of a team who are passionate about supporting the NHS and its people in their vital work by keeping premises clean and safe.

As a mobile team member, you will support a number of sites in the local area and will need to be flexible and travel. You will be provided with a vehicle to travel form your base location to each site.

Salary and benefits
* £19,737 PA
* Excellent holidays - 27 days plus public and bank holidays
* Life assurance, income protection, personal accident cover and an employee assistance programme in addition to many other benefits.

Where would you work?
You will be based at Waterfront 4, Newburn, Riverside, Newcastle Upon Tyne, NE15 8NY. You will be covering sites in the following areas; North Shields, Whitley Bay, Wallsend, Forest Hall, Shiremoor, Meadowell, Monkseaton.

What hours would you work?
You will work 37.5 Hours Per Week, 08:30 - 16:30 Monday to Friday.

What would you do?
You will be supporting excellent facilities management and ultimately patient care. Some of the key roles and responsibilities include:
* You will recruit, train, supervise and support staff including rostering, allocating work and ensuring work is completed, one to ones and appraisals and checking that their duties are completed so that we provide a high quality, cost effective service
* You will be responsible for using systems, managing data and completing administrative tasks such as timesheets verification, absence records, annual leave information and stock ordering
* You will be responsible for a budget manage a budget by effectively management of people, stock, products, equipment, cash receipts and floats
* You will also be working with and supporting your customers, tenants, contractors, and service users to understand day to day service pressures and coordinate the response
* You will support health and safety by ensuring through training staff and ensuring tasks have been appropriately risk assessed and subsequent generic or dynamic method statements are produced and are effective, fit for purpose, including permit to work systems and safe systems of work.

What experience and skills do you need?
You do not need to have any experience within the NHS however you will need some experience in facilities management and have some transferable experience to be successful in this job for example:
* You will have people management experience of operational staff in a facilities management environment.
* You will have experience in a similar role as a team leader or supervisor
* You will have good IT skills, being proficient in a range of packages and systems.
* You will have strong communication and customer service skills and excellent organisational skills whilst having a strong attention to detail - you will thrive in a policy led environment.

What are we looking for?
* We are looking for people who have the right values and want to make a difference for NHS patients and staff by placing our customers at the heart of what we do
* You will thrive in a fast-paced environment with constant change, be flexible and be able to multi-task.
* You will have a can-do attitude, be able to work things out - turning problems into solutions
* You will trust others to get on with the job and coach them to be successful, being a great team ambassador by bringing energy to everything you do.

What do you need to think about before applying?
* You will occasionally be exposed to distressing and emotional circumstances, environments and issues. Please carefully consider the duties and environment that you will work in, you will need to be highly resilient and able to deal with emotional and occasionally stressful situations that could be upsetting.

NHS Property Services is a property owner and manager, advisor and service provider, helping to shape the NHS estate for the future. As a government-owned company we have one goal: to ensure the NHS makes the right property choices to enable excellent patient care.

NHS Property Services BannerWe offer a full facilities management service to our customers to let them focus on doing what they do best – providing vital patient care. This includes ‘hard’ facilities management, such as looking after the fabric of the building and gardens, and ‘soft’ facilities management such as cleaning, catering and waste management.

We therefore offer a wide range of facilities management jobs and are always looking to welcome new people to our expert teams providing vital support to our NHS partners.

This website hosts all the information you need to find out more about our vacant frontline roles within facilities management and how to apply.

If you are interested in a management role, asset management, construction project management, graduate roles or a wide variety of corporate support jobs, then please visit our other NHS Property Services website.

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