Skip to main content

This job has expired

Customer Service Advisor

Employer
Parcelforce
Location
Coventry, West Midlands
Salary
Negotiable
Closing date
28 Sep 2020

View more

Job Details

Job title- Customer Service Advisor

Location- Coventry

Hours- Temporary full time- Monday- Friday 9.30pm- 6pm

Start date- The role will be starting 19th October up until the 24th December with the potential to extend depending on client's requirements.

Hourly rate- £12.87 p/h standard rate. £13.87 after 8 hours and Saturdays. £14.87 on Sundays and Bank holidays

Interview dates- interviews will take place Wednesday 30th September, Thursday 1st October and Friday 2nd October times to be confirmed.

Job role

The Customer Service Advisor will be part of the front line customer service team dealing with customer enquiries, offering customers the highest level of service.

Key responsibilities

  • Deal with enquiries and complaints concerning aspects of service delivery, ensuring full resolution.
  • Deliver a professional telephone experience for our customers.
  • Accurately input data in an efficient and timely manner.
  • Build relationships with internal teams to resolve customer enquiries.
  • Prioritise workloads and meet targets.
  • To ensure customers receive regular call backs, and emails and are informed of outcomes of all investigations
  • Ability to use different computer systems to maintain management information and enquiry/claim details
  • Tenacity and confidence to see all enquiries through to full resolution
  • Actively engage in continuous improvement

Candidate requirements

  • Excellent interpersonal, written and telephone skills
  • Previous call centre experience, particularly in fast paced customer service environment
  • Customer Handling Skills to support our customers
  • Attention to detail with ability to input data accurately.
  • Excellent use of different computer systems including Microsoft Office especially Word and Excel is a necessity
  • Flexibility to cross skill across different teams
  • Flexibility to cover the desk opening hours
  • Establish and maintain excellent working relationships with internal and external customers.
  • Able to problem solve
  • Can work under pressure and meet tight deadlines
  • Can use own initiative and work alone when required.
  • Team player
  • Contribute effectively at One to Ones and Work Time Listening and Learning sessions.

Company

They’re part of the Royal Mail Group, and provide a wide range of delivery services for both businesses and consumers.

Parcelforce are prepared to go the extra mile for their customers, and put the effort in to make sure their services are the best they can possibly be. To do that, they need the best people on board.

At Manpower, we’re proud to be one of their authorised preferred suppliers. We recruit for temporary, temp-to-perm and fixed term contracts, across a range of roles – including 3.5t and 7.5t Multi-Drop Drivers, Parcel Sorter and Loaders, Administrators, and Customer Service Advisors. Take a look below for the roles we’re currently recruiting for on their behalf.

Company info
Mini-site
Parcelforce

Get job alerts

Create a job alert and receive personalised job recommendations straight to your inbox.

Create alert