Customer Service/Case Officer

Natwest Group
Birmingham, West Midlands
Up to £13.00 per hour
Closing date
20 Oct 2020
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Undertake and deal with a wide range of requests, transactions, and enquiries/concerns via written or verbal (telephony in and outbound) communication in an efficient and professional manner.
Should give direction and clarity to customers ensuring a fair outcome is achieved and move to the next request in an appropriate time-frame.
Undertake and deal with a wide range of requests, transactions, and enquiries/concerns in an efficient and professional manner.
Customer contact via telephone will form part of this role.
Ability to contact customers to resolve enquiries/concerns which will be an integral part of the role. Therefore, a confident telephone manner is essential.
Act as a point of escalation for the customer regarding processes and products, with an understanding of the end to end process to fulfil customers requirements in a fair and professional manner.
You will be responding in writing to various customer concerns.
Retain ownership of customer enquiries/concerns, etc., through to satisfactory and fair completion
Processing of complex customer instructions, and / or resolution of queries and provision of advice to internal business partners.

In this role you will need the following:
Customer Orientated
Highly developed written and verbal communication skills
Good attention to detail
Challenging and questioning
Technical Knowledge
Excellent written communication skills
Banking/Financial/Complaints Background experience would be advantageous

Additional Information:
We offer excellent training which will give you all the skills and confidence you need to provide an excellent service for our customers.

2/3 weeks training on site and then flex between WFH and office

Hours of work
A full time shift will consist of working 5 days a week, for a total of 35 working hours. The working hours are from 9am to 5pm, Monday to Friday.

We offer a fantastic starting salary of £13.00, 33-days holiday pro-rata,

It is imperative that you pass our clients pre-employment screening which includes a credit check and 2 years referencing.

Manpower is acting as an Employment Agency in relation to this vacancy. The Manpower Group UK is an equal opportunity employer. Unfortunately, due to high levels of applicants we are not able to respond to all submissions, therefore if you do not hear from us within 14 days working days of your application then you have not been successful on this occasion.

With millions of customers across the world, Natwest Group aims to become the UK's most helpful and sustainable bank. They're committed making their customer's lives easier and taking the stress out of banking.

Key to this is having the right people on the team. People who share the belief that the customer comes first; people who can engage with customers, and talk to them like the individuals they are.

Natwest Group has a number of awards for being a top UK employer under their belt, and having placed over 18,000 people into temporary jobs with them over the last three years, we're sure that you'll enjoy all the support, development and flexibility you need - through training and development, opportunities for progression, great onsite facilities and more.

It's all about achieving your full potential, so you can go above and beyond what's expected.

Contact Us
  • United Kingdom
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