Customer Service Representative (Nordic Markets)

Are you a natural communicator? Are you comfortable dealing with Healthcare Professionals in the UK and Ireland? Are you looking for an exciting opportunity with a multinational medical and pharmaceutical company, recently awarded "Britain's Healthiest Large Company" with a clear mission to improve and save lives through world-class healthcare?

We have a fantastic opportunity to join the world's most broadly-based healthcare company supporting their diverse customer base, to be based in Sunbury-On-Thames (remote working currently due to circumstances, however, this is only for temporary basis). If you are friendly, proactive and articulate, you'll feel right at home in this diverse and welcoming team. If you have any experience in the medical, pharmaceutical or vision care sector, we would like to hear from you, although this is not essential.

Benefits:

• On-site car parking and cycle storage
• Subsidised on-site restaurant
• Comprehensive training
• Discounted staff shop.
• Annual bonus scheme
• Conveniently located to public transport links

Hours of work and Rate of pay:

• Monday to Thursday, 8AM-4PM
• Friday, 8AM-3:30PM
• Hourly pay rate of £10.00 PER HOUR
• This is an ongoing, open-ended assignment with no expected end-date

Responsibilities:

This role is to support the Nordic markets (Sweden, Finland, Norway & Denmark), so you will be dealing with inbound calls only from healthcare customers.

As the primary contact between the business and its customers, you will be expected to demonstrate excellent customer service with every interaction to ensure that every customer receives the same level of high service that you yourself would expect.

• Processing telephone orders, enquiries, complaints, and requests for information
• Arranging for returns and credits to customers' accounts
• Provide updates to customers and collect feedback on customer satisfaction
• Managing the relationship between stakeholders from all areas of the business
• Maintaining corporate SLAs and individual KPIs
• Responding to email enquiries from customers
• Maintaining customer and product knowledge

Requirements:

• English Speaking acceptable, Desirable: Nordics Language (Swedish / Norwegian / Danish)
• Strong customer focus
• Effective communication skills in English - verbal and written
• Experience of working in a contact centre environment would be beneficial
• Ability to work in a team environment
• Good computer skills including data input and knowledge of Customer Relationship Management systems would be useful
• Ability to work in a fast-paced and busy environment
• Organisational, numerical and administrative skills
• Willingness to take ownership of issues and resolve them when necessary

If you're passionate about delivering a high-quality service to corporate customers, then apply today!