Solar & Storage Customer Service Agent/Administrator - Annesley
- Employer
- E.ON
- Location
- Nottinghamshire, Annesley
- Salary
- Up to £12.42 per hour
- Closing date
- 16 Oct 2020
View more
- Sector
- Customer Service and Call Centre
- Job Type
- Temporary
- Hours
- Full-time
Job Details
Solar & Storage Customer Service Agent/Administrator - Annesley
Our client, a leading energy provider in the UK are currently looking for an experienced customer service agent/administrator to join their growing Solar and Storage team based at the Sherwood Business Park in Annesley.
In this role you will be responsible for managing and coordinating administration tasks and customer contact, supporting across all areas of our solar operations.
Location: Sherwood Business Park, Annesley, NG15 0DR
Pay: £12:42 per hour
Hours: Full time: Monday to Friday between 8am and 5pm
Contract: Ongoing with the possibility of going permanent.
Main Responsibilities:
- Contacting customers (inbound, outbound, email) throughout the solar journey to arrange payment, installation and post-install completion.
- To arrange and book installation dates with installers and customers.
- To process payments for customers, goods and services
- To complete Solar and Storage system registrations and commissioning documentation
- To complete customer documentation including final handover pack.
- Provide customer updates on the progress of their install, ensuring that all systems are accurately updated.
- Ordering of equipment and parts as required.
- Creating purchase orders in SAP as required.
- Supporting the on boarding of new starters.
- Other admin tasks as required by the business.
Key Skills Required:
- Admin experience and can demonstrate consistent strong performance.
- Experience of working for and communicating with residential customers
- Able to manage own workload, stakeholder demands, prioritise tasks and work to deadlines.
- Professional manner when representing E.ON to internal and external stakeholders.
- A good attention to detail and logical, structured approach.
- Experience of using SAP
- Good IT skills and knowledge of various communication types.
Previous experience in the energy industry would be advantageous.
If this sounds like the role for you please apply today!!
Company
Millions of people get their electricity and gas from E.ON - they’re one of the UK’s top energy companies. They’re on a mission to be every customer’s trusted energy partner by being genuinely helpful, acting fairly, keeping things simple, knowing their stuff and doing the right things right. They need the best possible people on board to help them to achieve this – that’s where you come in.
Join the 12,000 people who work for E.ON, and you can be sure they’ll do everything they can to help you be engaged, energised and passionate about what you do.
Right from the start, you’ll receive comprehensive training, a mentor to help you settle in, weekly coaching and monthly one-to-ones. You’ll be able to fit your job around your life, with flexible working options available too. And if you want to progress your career, there’s a real chance of promotion - your manager will always be on hand to support you, and it can happen as much or as little as you want.
It’s all about cleaner, better energy, and a working environment where you are valued, fairly treated and confident that your job is right for you.
- Mini-site
- E.ON
- Location
-
Head Office
Westwood Business Park
Coventry
CV4 8JG
GB
Get job alerts
Create a job alert and receive personalised job recommendations straight to your inbox.
Create alert