Repairs Delivery Manager

Undisclosed Company
London, North West London
Up to £50837 per annum
Closing date
20 Oct 2020
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Manpower are currently recruiting for a Repairs Delivery Manager to work for a well established Housing Association.This is a mobile role covering North West London.


  • Be accountable for and manage an area-based team of Service Managers, ensuring the delivery of a great repairs service in the most efficient way.
  • Be accountable for area profit and loss accounts.
  • Manage and ensure the necessary financial controls within set budgets are exercised and ensure adequate operative levels are maintained on each area to ensure service delivery is provided.
  • Ensure that pre-set audits are completed covering quality and Health and Safety.
  • Ensure that only approved subcontractors are used and monitor performance, compliance and value for money.
  • Manage the team to ensure a quality customer focused service is provided and that KPI's and targets are met at all team levels within the region.
  • Promote collaborative working across Asset Management and Customer Services to support our joint operating plan to ensure customers receive a great service.
  • Support the protection and safety of our customers by ensuring safeguarding procedures are followed and safeguarding concerns are appropriately identified, monitored and reported.

The ideal candidate will posess the following:

  • Sound knowledge of building construction, maintenance, repairs and safety.
  • Up to date knowledge of housing sector best practice and relevant legislation.
  • Experience of successfully delivering an excellent customer focused repair service.
  • Experience of repairs management information systems.
  • Excellent oral and written communications.
  • Computer literate relevant to business systems.
  • Experience of managing operational teams.
  • Experience of working as part of a management team delivering front line services.
  • Competency in a relevant trade.
  • Experience of managing performance.


  • Experience of stock condition software / hand held devices.
  • Up to date knowledge of building and technical maintenance operations.



  • Relevant Technical qualification - NVQ level 3 or equivalent
  • Repairs, maintenance, building or engineering professional qualification or membership of relevant body e.g. MCIOB.
  • A recognised contract management qualification.
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