(Interim) Shift Line Manager x 3

Undisclosed Company
West Midlands, Coventry
Up to £15.97 per hour
Closing date
4 Nov 2020

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Manpower are currently working with a nationally recognisable client in Coventry who are looking for 3 fixed term shift/line managers to support them through peak over Christmas & January on a 3 month initial term.

Hours & Salary

An 8 hour shift between 0600-1800, overtime available and paid.

£15.97ph, works out at a basic salary of £31,439 before overtime.

Key Responsibilites

· Take action to resolve customer complaints where appropriate.

· Promote positive community action culture within work area & encourage individuals and teams to enter into voluntary community activities.

· Support own individual work area team members through mentoring and one-to-one coaching activity.

· Ensure that key targets are communicated to all employees with adequate feedback systems and employees are kept well informed of performance.

· Develop personal leadership style using feedback obtained through the process.

· Co-ordinate regular and direct communication activity of key messages impacting on work area, including team brief cascades.

· With support of existing Shift Manager regularly review effectiveness of work learning identifying opportunities to inject local relevance when preparing sessions in order to promote front line participation and involvement.

· Take an active role in the induction process for new entrants and job changes.

· Manage the Conduct Code and Attendance Procedure, in respect of own work area team.

· Ensure consistent application of business standards (individual performance, behaviour, uniforms etc) through direction and guidance.

· Resolve day-to-day accommodation and equipment issues.

· Co-ordinate planned maintenance with Property & Facilities help desk.

· Ensure work area compliance to the health and safety policy (including risk assessment), addressing day-to-day issues, and liaison with union H&S representatives.

· Co-ordinate implementation of work area plans, encouraging team to pursue change activity - regularly reviewing performance and progress against plans.

· Plan, negotiate and introduce new work plans by co-ordinating work area level revision activity in liaison with area planning support.

· Own contingency plans at work area level and implement as required.

· Co-ordinate & maintain manpower planning activity for work area, ensuring relevant and fully skilled resource is available to ensure automation is used to maximum capacity - taking into account traffic forecast & staff attendance.

· Take work area responsibility for delivery of national, or area initiatives.

· Support the management team in local planning and implementation of specific initiatives.

· Direct reports 25-50, 50 during peak periods.


Experience within the parcel/packing industry.

Shift Supervisor (1 Year)

Problem Solving individual

Strong Health & Safety knowledge

Hands on Supervisor as about 20% of the job will involve getting stuck in with the team.

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