Manpower are currently recruiting on behalf of a client based in Bicester, this exciting opportunity is for two Emergency Call Handlers to join their team.
START DATE: 26/10/2020
*Please note, for this role you must be fully flexible the shift pattern will include days, nights, weekends and bank holidays!
*This role will include a full NHS compliance process which includes and enhanced DBS and full reference checks.
OVERALL PURPOSE/ROLE SUMMARY:
To receive and prioritise emergency 999, urgent and routine calls from members of the public, other emergency services, hospitals, General Practitioners, and other healthcare professionals and to assist with all other duties required to provide the best possible standard of care to all patients and other health care professionals
MAIN DUTIES AND RESPONSIBILITIES:
-To efficiently prioritise emergency, urgent and routine calls using a computer aided triage and dispatch system within the Trust's criteria based dispatching procedures to facilitate the appropriate and timely dispatch of resources.
-Provide all callers with appropriate pre-arrival instructions including cardiopulmonary resuscitation, choking procedures, childbirth procedures and the treatment of unconscious patients.
-Liaise with the police, fire service and ambulance personnel to ensure the safety of staff and members of the public at the scene of an incident.
KEY WORKING RELATIONSHIPS (INTERNAL/EXTERNAL):
-GPs &Healthcare Professionals
-Experience of working in a customer focused environment.
-Experience of using a computerised system.
-Awareness of equality and diversity in the working environment and the surrounding community.
-Geographical knowledge of the Operational area.
-Experience of working in a call centre.
-Experience of working rotating shifts.
-Previous NHS experience.
-Previous experience of patient care.