Inbound & Outbound Customer Service Agent - NG15

Employer
E.ON
Location
Nottinghamshire, Annesley
Salary
Up to £9.75 per hour + Home Working
Closing date
4 Nov 2020
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Customer Service Advisor - Annesley

Are you looking for an exciting opportunity to join one of the leading Energy companies in the UK?

We currently have an exciting opportunity for you to join our client in their busy contact centre at the Sherwood Business Park in Annesley. You will be predominantly responsible for liaising with customers and charity partners regarding new and existing applications for Green Home Grants and Warm Home funds. You will also support with making outbound calls to referrals received, ensuring they have accurate and in depth information regarding what support is available for customers looking to save on their energy bills or become more energy efficient.

You will receive comprehensive office based training after which you will be set up to work from home.

Location: Newstead Court, Little Oak Drive, Annesley, NG15 0DR.

Pay rate: £9.75 with the opportunity to increase

Hours: Full time 37 hours between 8am and 8pm Monday to Saturday.

Contract: 5-6 months initially with a view to extend.

Start Date: Asap

Key Skills required:

Primarily we are looking for a passionate, flexible individual who is a team player and takes pride in delivering excellent and efficient customer service.

Ideally, you'll have some previous experience working in an office based environment. Naturally you'll also have great communication skills and will be comfortable handling large volumes of calls.

  • Attention to detail
  • Previous experience in a customer service role; including strong customer focus with a demonstrable track record of delivering service excellence.
  • Strong communication and interpersonal skills to be able to deal with customers.
  • Quick to learn, absorb & retain information
  • IT literate with experience with all Microsoft Office applications.

If this sounds like the opportunity you have been looking for, please apply today.

Millions of people get their electricity and gas from E.ON - they’re one of the UK’s top energy companies. They’re on a mission to be every customer’s trusted energy partner by being genuinely helpful, acting fairly, keeping things simple, knowing their stuff and doing the right things right. They need the best possible people on board to help them to achieve this – that’s where you come in.

Join the 12,000 people who work for E.ON, and you can be sure they’ll do everything they can to help you be engaged, energised and passionate about what you do.

Right from the start, you’ll receive comprehensive training, a mentor to help you settle in, weekly coaching and monthly one-to-ones. You’ll be able to fit your job around your life, with flexible working options available too. And if you want to progress your career, there’s a real chance of promotion - your manager will always be on hand to support you, and it can happen as much or as little as you want.

It’s all about cleaner, better energy, and a working environment where you are valued, fairly treated and confident that your job is right for you.

Contact Us
  • Head Office
  • Westwood Business Park
  • Coventry
  • CV4 8JG
  • GB
  • Mini-site: E.ON
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