Data Solutions Customer Service Agent - Coventry

Employer
E.ON
Location
West Midlands, Coventry
Salary
Up to £12.42 per hour
Closing date
4 Nov 2020

View more

Sector
Utilities
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Half-Hourly Meter Operator Agent

The purpose of the Data Solutions Agent (Half Hourly Meter Operator) Agent is to manage our portfolio of circa 22,000 HH (Half Hourly) metered customers; from sale, contract creation and account set up through to the scheduling of metering appointments, flow handling, meter commissioning, invoicing and credit control. This involves collaborative working with other business units, suppliers and third party agents, in an accurate and timely manner.

Pay: £12.42 per hour

Hours: Full Time - Monday - Friday between 8am and 6pm

Contract: Ongoing

Location: Westwood Business Park, Coventry, CV4 8LG

Responsibilities

Process and work all data transfer flows in a timely and regulatory compliant manner.

Arrange metering appointments with customers and liaise with the scheduling team to book in appointments.

Investigate and resolve meter communication line failures; keeping HHDC (Half Hourly Data Collection), supplier and customer informed, as required, to ensure timely fault resolution.

Deal with all third party queries within agreed SLAs (Service Level Agreements).

Resolve or escalate all customer issues that may prevent payment.

Analysis of portfolio data to identify and correct any discrepancies to ensure accuracy and quality.

Support internal and external audits and ensure documentation of processes, procedures and controls.

Qualifications - Essential Skills

Previous experience in a customer facing role; including strong customer focus with a demonstrable track record of delivering service excellence.

The ability to make decisions and meet tight deadlines amidst conflicting priorities.

Strong communication and interpersonal skills to be able to deal with customers.

The ability to interpret data and information and produce it in a clear and logical format.

Collaborative approach to work.

Problem solving skills.

Negotiating and influencing skills.

Attention to detail in all aspects of the role.

100/0 Attitude and able to live and breathe our ways of working mantras.

Desirable

Knowledge and understanding of the electricity industry and the regulatory framework issues surrounding the HHM business.

Good knowledge of IS and PC based systems, processes and controls.

Millions of people get their electricity and gas from E.ON - they’re one of the UK’s top energy companies. They’re on a mission to be every customer’s trusted energy partner by being genuinely helpful, acting fairly, keeping things simple, knowing their stuff and doing the right things right. They need the best possible people on board to help them to achieve this – that’s where you come in.

Join the 12,000 people who work for E.ON, and you can be sure they’ll do everything they can to help you be engaged, energised and passionate about what you do.

Right from the start, you’ll receive comprehensive training, a mentor to help you settle in, weekly coaching and monthly one-to-ones. You’ll be able to fit your job around your life, with flexible working options available too. And if you want to progress your career, there’s a real chance of promotion - your manager will always be on hand to support you, and it can happen as much or as little as you want.

It’s all about cleaner, better energy, and a working environment where you are valued, fairly treated and confident that your job is right for you.

Contact Us
  • Head Office
  • Westwood Business Park
  • Coventry
  • CV4 8JG
  • GB
  • Mini-site: E.ON
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