Customer Service Agent - Bolton

Bolton, Greater Manchester
Up to £9.75 per hour
Closing date
13 Nov 2020
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Customer Service Agent - Bolton

Millions of people get their gas and electricity from us, at home and at work. Were one of the UK's top energy companies.

We put the customer at the heart of everything we do and as a Customer Service Advisor you'll play a vital role in looking after our customers throughout their time with us.

Start date: 16th November 2020

Pay: £9.75 initially with the potential to rise to £11.32

Location: 1 The Parklands, Lostock, Bolton, BL6 4SD

Hours: Full time, 37 hours - Monday to Friday between 8am and 8pm. Some Saturdays between 8am and 6pm

Contract: This is an ongoing role with no end date and the potential for you to be offered a permanent position.

About the role

As a Customer Service Advisor, you'll be responsible for owning the customer journey & we'll give you empowerment to do so. Every day will be different as you'll be speaking with customers before, during and after their transition to SMART metering, delivering a customer journey they won't forget.

The role is extremely rewarding and satisfaction can be taken from offering new or existing customers a potential saving on their energy bills.

Ideally, you'll have some previous experience working in a customer service and/or contact centre role. Naturally you'll also have great communication skills and will be comfortable handing large volumes of calls in a professional manner.

Are we a perfect match?

  • Customer Service experience and being passionate about customers.
  • The ability to understand customer needs, with excellent listening and questioning skills to build rapport and provide the right solution, showing real commitment to do the very best for them.
  • Effective verbal and written communication skills.
  • Ability to make decisions taking all aspects into account and showing empathy in sensitive situations.
  • PC skills and working knowledge of Excel and Word.
  • A great team player with a proven ability of building effective working relationships.

Millions of people get their electricity and gas from E.ON - they’re one of the UK’s top energy companies. They’re on a mission to be every customer’s trusted energy partner by being genuinely helpful, acting fairly, keeping things simple, knowing their stuff and doing the right things right. They need the best possible people on board to help them to achieve this – that’s where you come in.

Join the 12,000 people who work for E.ON, and you can be sure they’ll do everything they can to help you be engaged, energised and passionate about what you do.

Right from the start, you’ll receive comprehensive training, a mentor to help you settle in, weekly coaching and monthly one-to-ones. You’ll be able to fit your job around your life, with flexible working options available too. And if you want to progress your career, there’s a real chance of promotion - your manager will always be on hand to support you, and it can happen as much or as little as you want.

It’s all about cleaner, better energy, and a working environment where you are valued, fairly treated and confident that your job is right for you.

Contact Us
  • Head Office
  • Westwood Business Park
  • Coventry
  • CV4 8JG
  • GB
  • Mini-site: E.ON
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