Infrastructure Technician

Infrastructure Technician

Job Function:

• Operational involvement in the processing of outbound Storage Solutions, Networking equipment, Industry Standard Servers, HP RX & PA Servers, and Alpha Legacy servers
• Provides technical support to inbound data sanitisation and test processes
• Determines processing requirements for both inbound and outbound products based on established guidelines and processes
• Ensures operational efficiency within the business processes whilst maintaining the highest level of Quality

Responsibilities and Duties:

• Execute both manual and automated test processes for customer hardware orders
• Ensure that order processing meets or exceeds business agreed performance levels
• Accurately maintain processing records
• Contribute to the definition, development and documentation of test processes as business needs present
• Continuous personal professional development to pace evolving technology challenges
• Provide L2 support for the inbound business sanitization and test processes
• Escalate/liaise with engineering on issues affecting production
• Accurately communicate the status of orders within the out-bound final configuration and test processes
• The retest and analysis of customer returns

Preferred knowledge and skills required:

• Minimum of an HND in an Electronic or Computing related discipline
• 5+ years' experience working in a similar role within a manufacturing or service environment
• Demonstrated ability to work as a team member
• Strong technical knowledge of Networking and storage systems and their architectures
• Knowledge of common industry data sanitisation techniques and applicable standards
• Ability to apply analytical and problem solving skills
• Strong written and verbal communication skills
• Ability to effectively communicate challenges, statuses, analysis results, and appropriate solutions where possible

Other beneficial knowledge and skills:

• Experience with HPE Procurve, HPE Aruba and CISCO networking; HP MSA, HP EVA, HP XP, HP MSA and HPE 3PAR Storage Solutions
• Experience with Industry Standard or Business Critical Servers
• Experience of any of the following operating environments - Linux, HP-UX or OpenVMS
• Scripting ability to aid task simplification and automation